Safeguard settings dont seem to work?

[#1]

Hello,

I have used safeguard for a few years, about 1 month ago it stopped working correctly. It was basically blocking all the categories that I had originally set (gambling/porn/self harm etc) Even when I turned the service off with the main on/off button.

Support reset it and it still doesn't work, I can freely browse betting sites and Porn sites on windows and ipads. This wasnt the case before, you would set it, wait a while and then it would enforce the new rules. For context I have a plusnet router with the wifi turned off and hard wired to a TP link mesh that does the wifi. None of this has changed. Similarly if I set you tube as a blocked site I can still access it.

Is anyone finding this?

[#2]

@bpascua 

Which Hub are you using?

Is the Hub or the TP-Link mesh acting as the DHCP server?

[#3]

Hello,

The plusnet router is doing the DNS from what I can tell (see image) the Tp link deco is configured in access Point mode, so its just creating the wifi network and passing everything else through to the Plusnet router.

[#4]

The DNS servers on the screen shot are the standard ones. I might be wrong but I would expect to see the safeguard which are

Primary	213.120.234.38
Secondary	213.120.234.42

If you have recently turned on safeguard then the Hub will need a reboot.

Unless you have a need for the LAN ports on the Hub Two then I would suggest configuring it to 'Bridge Mode' (as a modem) and use the TP-Link deco as a router setting up the PPPoE connection there.

[#5]

Hello,

I set the Safeguard stuff weeks ago. I have 2 of the mesh nodes hard wired with ethernet ports so I do really need them is the far corners of my house. Its odd because I used to be able to change settings and they were almost instant. So I would block gaming for example and its done. Now it seems to require plusnet hub reboots and all sorts......

[#6]

Its odd because I used to be able to change settings and they were almost instant. So I would block gaming for example and its done. Now it seems to require plusnet hub reboots and all sorts......

It only requires a reboot if Safeguard is turned on or off. With Safeguard on , the categories can be changed without reboot.

However as @Dan_the_Van says, you don't appear to be using the Safeguard DNS servers, this MAY be because it was previously turned off and the router has not been rebooted since.

[#7 · Accepted solution]

Maybe add the two DNS IP address in the Hubs  Advanced settings >My Network >IPv4 configuration

Change DNS servers to NO, put the two safeguard DNS IP here

HTH

[#8]

Hello All.

Well i rebooted the router and it all seems to be working as it should now. Correct DNS. Thanks for the advice.