Safeguard blocks my company website - who controls their whitelist?
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Safeguard blocks my company website - who controls their whitelist?
05-06-2021 8:54 AM
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Hi everyone. I've just discovered that Safeguard blocks my business website. It seems to think it is 'tasteless', which is highly amusing to my content editor, but not so much to me as the business owner!
We a country music website and run all across the world with zero content that requires any kind of parental guidance.
Safeguard must have a way to whitelist sites - does anyone know how to get a site added?
Many thanks
Re: Safeguard blocks my company website - who controls their whitelist?
05-06-2021 9:06 AM
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Moderators Note
This topic has been moved from ADSL Broadband to Everything Else
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Re: Safeguard blocks my company website - who controls their whitelist?
05-06-2021 6:37 PM - edited 05-06-2021 6:40 PM
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More to the point, I would ask what (if any) content rating has your company declared the website to contain?
Looking at the headers for the site, it has totally failed to explicitly declare its content rating - see meta name = rating | How do I use the metatag Rating? (metatags.org)
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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Re: Safeguard blocks my company website - who controls their whitelist?
06-06-2021 11:26 AM
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Thanks for your post @Maidthorn and welcome to our Community Forums
I've raised this with our products team to review and I'll post back as soon as I know more
Re: Safeguard blocks my company website - who controls their whitelist?
09-07-2021 8:23 AM
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Really sorry for the long delay @Maidthorn
I've just received a response back from our Products Team to say this problem's in hand with the relevant team.
Unfortunately I don't have an estimated timeframe on the investigation, but I've asked for one and I'll continue to monitor and provide an update as soon as I know more.
Re: Safeguard blocks my company website - who controls their whitelist?
13-07-2021 8:13 PM
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Hi @Maidthorn
I'm happy to confirm that your website is now correctly categorised under Music & Television.
Apologies again for the error and how long it took to rectify.
Let me know if there are further issues or anything else you'd need help with.
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