cancel
Showing results for 
Search instead for 
Did you mean: 

Safeguard blocks my company website - who controls their whitelist?

Maidthorn
Newbie
Posts: 1
Registered: ‎05-06-2021

Safeguard blocks my company website - who controls their whitelist?

Hi everyone. I've just discovered that Safeguard blocks my business website. It seems to think it is 'tasteless', which is highly amusing to my content editor, but not so much to me as the business owner!

www.countryline.tv

We a country music website and run all across the world with zero content that requires any kind of parental guidance.

Safeguard must have a way to whitelist sites - does anyone know how to get a site added?


Many thanks

 

5 REPLIES 5
dvorak
Moderator
Moderator
Posts: 25,862
Thanks: 4,874
Fixes: 1,234
Registered: ‎11-01-2008

Re: Safeguard blocks my company website - who controls their whitelist?


Moderators Note


This topic has been moved from ADSL Broadband to Everything Else 

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Townman
Superuser
Superuser
Posts: 17,605
Thanks: 7,339
Fixes: 71
Registered: ‎22-08-2007

Re: Safeguard blocks my company website - who controls their whitelist?

More to the point, I would ask what (if any) content rating has your company declared the website to contain?

Looking at the headers for the site, it has totally failed to explicitly declare its content rating - see meta name = rating | How do I use the metatag Rating? (metatags.org)

 

 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 19,733
Thanks: 6,678
Fixes: 1,104
Registered: ‎21-04-2017

Re: Safeguard blocks my company website - who controls their whitelist?

Thanks for your post @Maidthorn and welcome to our Community Forums

I've raised this with our products team to review and I'll post back as soon as I know more

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 19,733
Thanks: 6,678
Fixes: 1,104
Registered: ‎21-04-2017

Re: Safeguard blocks my company website - who controls their whitelist?

Really sorry for the long delay @Maidthorn 

I've just received a response back from our Products Team to say this problem's in hand with the relevant team.

Unfortunately I don't have an estimated timeframe on the investigation, but I've asked for one and I'll continue to monitor and provide an update as soon as I know more. 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 19,733
Thanks: 6,678
Fixes: 1,104
Registered: ‎21-04-2017

Re: Safeguard blocks my company website - who controls their whitelist?

Hi @Maidthorn 

I'm happy to confirm that your website is now correctly categorised under Music & Television.

Apologies again for the error and how long it took to rectify. 

Let me know if there are further issues or anything else you'd need help with.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team