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Safeguard - Does it Block Apps?

tcj1971
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Registered: ‎14-02-2017

Safeguard - Does it Block Apps?

Safeguard on my account is now blocking websites such as Social Media sites like Facebook, Instagram, WhatsApp, Viber etc via the internet but can still access these sites via their Apps on mobile devices through the Hub One Wi-Fi / Router

 

Should Safeguard block the Apps as well?

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DS
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Re: Safeguard - Does it Block Apps?

Well, this could be the reason why

Yes, as long as your device is connected to your Plusnet router and accesses the Internet through the Wi-Fi connection.

  • Websites viewed in the browser will be filtered like they are on your computer or laptop
  • Apps that use the web to access blocked content may not work properly

If your device accesses the Internet via a mobile network (3G/4G) SafeGuard won't work.

borrowed from - https://www.plus.net/help/broadband/how-to-use-plusnet-safeguard/

 

tcj1971
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Re: Safeguard - Does it Block Apps?

Well the missus on her mobile has WhatsApp on at the moment through via WiFi and the Plusnet Router and she can still access the App and use it as normal.

 

I am also able to do the same with Facebook and Messenger and also WhatsApp what I have on my mobile

 

This is with Mobile Data switched off

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DS
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Re: Safeguard - Does it Block Apps?

Yes, that is what the link above is saying - applications (Apps) such as Facebook, WhatsApp and Facebook Messenger with Safeguard set up on your account may not work properly, meaning that Safeguard will not block them.

If you used a browser (even the default browser on a mobile phone) then Safeguard will block the phone from reaching the site.

The likely reason why Apps work is because they are encrypted and Plusnet (nor any other ISP) would not 'see' this as you're using an App and not a browser.

 

Superuser
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Re: Safeguard - Does it Block Apps?

I'm not sure encryption would matter.  It would be the address that the app/website is trying to access that would be blocked, ie before the encryption is even taking place.

One point to clarify, is can you actually send or receive messages on those apps? The apps themselves wouldn't be blocked with Safeguard, but their ability to communicate would. So for example, you would still be able to open WhatsApp and view your already received messages, but you wouldn't be able to send or receive new messages.  Just the same as if you where just using a mobile network without having a signal.

Have you checked that SafeGaurd is actually working anywhere at all for you? Have you followed all the steps to enabling it (mainly I'm thinking of restarting your router, which I think is one of the steps)?

tcj1971
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Re: Safeguard - Does it Block Apps?

@pjmarsh

 

Yes done all the restart router etc but still able to use the Apps on mobile devices and also noticed Apps on the Xbox One

 

Safeguard works on all Browsers though, just not on Apps that are accessed through the Hub One via WiFi

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Re: Safeguard - Does it Block Apps?


@pjmarsh wrote:

I'm not sure encryption would matter.  It would be the address that the app/website is trying to access that would be blocked, ie before the encryption is even taking place.


It's possible that the apps already have the DNS addresses cached and thus don't need to do a look up for them again.

 

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Plusnet Help Team
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Re: Safeguard - Does it Block Apps?

 

Hi @tcj1971

 

Thanks for getting in touch.

 

Just to confirm, Safeguard is designed to prevent access to specific websites, or, specific types of websites that are accessed via the PN router and a standard web browser - it is not designed (and therefore we cannot guarantee its effectiveness or how it behaves) to block content in terms of app use.

 

Best wishes

 

Dave

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 Dave G
 Plusnet Help Team