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SafeGuard not working correctly

dave4jazz
Dabbler
Posts: 21
Thanks: 4
Registered: ‎28-08-2018

SafeGuard not working correctly

For several weeks SafeGuard has not been working properly. It's either selecting everything ON or everything OFF. I'm not able to toggle individual categories.

With SafeGuard ON, and the appropriate category OFF, even the comments on The Times website are blocked.

I've raised a question via the help desk as the only reply I receive is "IT are working on it".

Anyone else having issues?

14 REPLIES 14
idonno
Aspiring Champion
Posts: 1,358
Thanks: 450
Fixes: 6
Registered: ‎22-10-2015

Re: SafeGuard not working correctly

What's Safeguard? I don't use it and have never found the need...so far.

Ever helpful. Grin Sure, I’d love to help you out. Now which way did you come in?
dave4jazz
Dabbler
Posts: 21
Thanks: 4
Registered: ‎28-08-2018

Re: SafeGuard not working correctly

Safeguard is included with all our broadband packages as part of your Plusnet Perks, Plusnet SafeGuard filters inappropriate web content - so you decide what your household can see.

By default I believe Safeguard is switched on so your content will be filter whether you like it or not.

 

Minivanman
Aspiring Legend
Posts: 13,211
Thanks: 4,972
Fixes: 1
Registered: ‎04-11-2014

Re: SafeGuard not working correctly

So how do I turn it off? Roll_eyes


Don't limit the friends you haven't met with arguments you'll never have.
dave4jazz
Dabbler
Posts: 21
Thanks: 4
Registered: ‎28-08-2018

Re: SafeGuard not working correctly

Go to My Perks > Stay Safe Online.

Champnet
Champion
Posts: 1,645
Thanks: 520
Fixes: 6
Registered: ‎25-07-2007

Re: SafeGuard not working correctly

Unlikely it's switched on by default, that would certainly be infringing somebody's perceived rights.....

dave4jazz
Dabbler
Posts: 21
Thanks: 4
Registered: ‎28-08-2018

Re: SafeGuard not working correctly

Welcome to Plusnet SafeGuard

Here you can control the internet content that your household or business can access. There's nothing to download and it's quick and easy to set up

Getting started:

  • Switch SafeGuard ON or OFF above and then restart your router to make the change active.

  • Control access to the websites or categories that you do or don't want to see

  • We've blocked some categories by default, including: Pornography, Hate & Intolerance and Tasteless. You can change these at any time.

idonno
Aspiring Champion
Posts: 1,358
Thanks: 450
Fixes: 6
Registered: ‎22-10-2015

Re: SafeGuard not working correctly


Oh I see. Not much use in this household then. Now if it stopped spam emails etc that would be a very useful feature to have. But the rough and ready world. Best to know what is going on than to cover ones eyes Smiley Mind you got some 15 and 17 yrs coming here shortly. Maybe a bit late though. Most of them know more than me about the world!

Ever helpful. Grin Sure, I’d love to help you out. Now which way did you come in?
Minivanman
Aspiring Legend
Posts: 13,211
Thanks: 4,972
Fixes: 1
Registered: ‎04-11-2014

Re: SafeGuard not working correctly

Oh they do. 


Don't limit the friends you haven't met with arguments you'll never have.
Luzern
Hero
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Registered: ‎31-07-2007

Re: SafeGuard not working correctly

I cannot not believe (yes it's a double negative) that Plusnet is just the name on the box, so to speak. I have it off, but were I to even think about activating it, I'd want to know its real provenance. how good it has been beyond Plusnet and BT family.

No one has to agree with my opinion, but in the time I have left a miracle would be nice.
dvorak
Moderator
Moderator
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Registered: ‎11-01-2008

Re: SafeGuard not working correctly


Moderators Note


This topic has been moved from Chat to Everything Else. 

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
dave4jazz
Dabbler
Posts: 21
Thanks: 4
Registered: ‎28-08-2018

Re: SafeGuard not working correctly

None of the replies received so far have been very helpful.

Many PlusNet Users don't even seem to be aware of SafeGuard.

Minivanman
Aspiring Legend
Posts: 13,211
Thanks: 4,972
Fixes: 1
Registered: ‎04-11-2014

Re: SafeGuard not working correctly

Well they might not have helped, but posters here have tried to be helpful, no?


Don't limit the friends you haven't met with arguments you'll never have.
dave4jazz
Dabbler
Posts: 21
Thanks: 4
Registered: ‎28-08-2018

Re: SafeGuard not working correctly

With respect you didn't seem to be aware of SafeGaurd.

How have you helped me?

I'm not looking for comfort. I'm trying to get some answers.

Minivanman
Aspiring Legend
Posts: 13,211
Thanks: 4,972
Fixes: 1
Registered: ‎04-11-2014

Re: SafeGuard not working correctly

Then with respect, I would suggest that 'General Chat' was the the wrong place to ask.

 


Don't limit the friends you haven't met with arguments you'll never have.