SafeGuard not Working
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SafeGuard not Working
23-07-2017 12:06 PM
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Dispite following all the guidance online, including restarting my router, Safeguard is not working.
I have blocked several categories and particualr sites and whitelisted one site to test fucntionality on Friday and still it is not active.
I get E-mail confirmations that changes have been applied to my Safeguard settings via e-mail but ther is no change history being recorded within the control centre.
Anyone able to advise on what I may be doing wrong?
Browsing the forums shows sevaral others have had issues in the past.
Re: SafeGuard not Working
24-07-2017 9:45 AM
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Sorry to hear Safeguard isn't working for you.
We're aware of a known issue where the correct DNS isn't being assigned and I don't believe you can change it in the router we've supplied you. To double check this is the case for you, can you go to http://192.168.1.254
Once you're there, navigate to advanced settings then go to broadband.
Primary DNS should read 213.120.234.42 and Secondary DNS should be 213.120.234.38
Let us know if that is/isn't the case?
Cheers
Re: SafeGuard not Working
24-07-2017 4:47 PM
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Hi Gandalf - My DNS settings do not match those you posted
Find details from Settings -
Primary DNS: | 212.159.6.10 | |
Secondary DNS: | 212.159.6.9 |
Regards
Re: SafeGuard not Working
24-07-2017 4:50 PM
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It's as I suspected. I've added your account to the problem we have raised [98595].
Unfortunately, I don't think it's going to be a quick fix, apologies for any inconvenience caused.
Re: SafeGuard not Working
25-02-2018 3:27 PM
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Superuser citation
This topic has been cited by one of the Superusers; the purpose of which is to provide a note for information which might help to focus continued discussion (but might not result in a staff response).
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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