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SafeGuard isn't working

nickhill
Interested
Posts: 1
Registered: ‎03-01-2018

SafeGuard isn't working

Hi

 

I've blocked certain categories (eg: porn) using SafeGuard, but just testing it I can still get through to, for example, Pornhub. I've checked my primary and secondary DNS, per other posts, and they're below:

 

Primary DNS: 213.120.234.42  

Secondary DNS: 213.120.234.38

 

Any reason SafeGuard shouldn't be working as it ought to? I've restarted the router and this hasn't fixed the issue.

 

Also, why does it appear that the use of third-party services like opendns or dyndns has been blocked? Hate to say it, but they do a much better job of blocking specific categories of site than Safeguard seems to.

2 REPLIES 2
Townman
Superuser
Superuser
Posts: 19,262
Thanks: 7,844
Fixes: 91
Registered: ‎22-08-2007

Re: SafeGuard isn't working

Hi Nick,

A warm welcome to the forums.  As one user to another, sorry that this topic has not been picked up sooner.  However, the question does fit with something we as super users are gathering information on.

Do you by any chance have a fixed IP address?

Is this a business account?

Are you on a 20CN (ADSL1) service?

Superuser escalation

This topic has been escalated by one of the Superusers; please allow time for Plusnet to respond before commenting further.

Escalation does not imply progressing this matter will be given priority, nor that a different outcome will result.

Reason for escalation:  Request response


 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 23,635
Thanks: 8,441
Fixes: 1,380
Registered: ‎21-04-2017

Re: SafeGuard isn't working

Sorry to hear you're having problems with Safeguard.

Are you using the router we sent you or your own router?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team