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Ring Door Bell interfere with Other wifi connected devices

KSW
Newbie
Posts: 3
Registered: ‎14-02-2022

Ring Door Bell interfere with Other wifi connected devices

Hi

my ring door bell interferes with other connected devices. If you are on a PC or wifi phone call and someone rings the doorbell the other connected device cuts off. Any ideas?

12 REPLIES 12
MisterW
Superuser
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Re: Ring Door Bell interfere with Other wifi connected devices

What is the upload speed on your internet connection ?

The ring doorbell will upload an HD video when someone presses the doorbell. Dpending on how good your upload speed is, it may 'swamp' the connection.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

SammyM
Plusnet Help Team
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Re: Ring Door Bell interfere with Other wifi connected devices

Hiya @KSW,

 

I have checked the estimates for your line and it is showing your upload speed of 1.2Mbps, it could be as MisterW says causing the issue.

 

Do you experience drops out when using other devices or streaming at all? or is it solely the bell?

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
MisterW
Superuser
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Re: Ring Door Bell interfere with Other wifi connected devices

@SammyM  is that ADSL or FTTC ?

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Gandalf
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Re: Ring Door Bell interfere with Other wifi connected devices

@MisterW, it's FTTC, I've attached a screenshot of the estimates below:

I've also tested their line and the speeds are within the estimates, due to how long the line is back to the cabinet. 

Here's the full test I've ran:

GEA Test Detail
Circuit ID NA Service ID [redacted]
 
 
Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 19.1 Mbps
Upstream Speed 1.2 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Estimated Line Length In Metres 1671.4
Upstream Rate Assessment Very Good
Downstream Rate Assessment Very Good
Interference Pattern Regular Interference Observed Daily
Service Impact No Impact Observed
Interference Duration Longest Occurrence From15:15to10:45
Interference Location Customer Premise
Interference Observed In Days 14
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream traffic detected
Technology VDSL
Current 15Min Bin Retrains 0
Last 15Min Bin Retrains 0
DP Type External
Profile Name 0.128M-20M Downstream, Retransmission High - 0.128M-10M Upstream, Error Protection Off
Time Stamp 2022-02-02T10:30:00
Parameters MIN MAX AVG
Down Stream Line Rate 19.9 Mbps 19.9 Mbps 19.9 Mbps
Up Stream Line Rate 1.2 Mbps 1.2 Mbps 1.2 Mbps
Up Time 788.0 Sec 900.0 Sec 899.8 Sec
Retrains 0.0 1.0 0.0
Current and Last 15 Minute Bin Performance
Parameters Last Traffic Count(Upto 15 mins) Current Traffic Count(Upto 15 mins)
Start Time Stamp 2022-02-15T10:06:00Z 2022-02-15T10:21:00Z
Ingress Code Violation 0 0
Egress Code Violation 0 0
Errored Seconds 0 0
Severely Errored Seconds 0 0
Unavailable Seconds 0 0

 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
MisterW
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Re: Ring Door Bell interfere with Other wifi connected devices

Yikes, that's one lo...ng line!. As you, say its well withing estimates.

Problem is, with only 1.2Mb upload , I dont see how its going to support a doorbell trying to upload HD video. I'm not surprised that any other devices lose internet access, the doorbell is going to be saturating the upload bandwidth.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

KSW
Newbie
Posts: 3
Registered: ‎14-02-2022

Re: Ring Door Bell interfere with Other wifi connected devices

Thanks it sound about right we are still waiting for fibre☹️

KSW
Newbie
Posts: 3
Registered: ‎14-02-2022

Re: Ring Door Bell interfere with Other wifi connected devices

Just the bell

jab1
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Re: Ring Door Bell interfere with Other wifi connected devices


@KSW wrote:

Thanks it sound about right we are still waiting for fibre☹️


@KSW You are already on Fibre To The Cabinet - do you mean Fibre To The Premises?

John
Gandalf
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Re: Ring Door Bell interfere with Other wifi connected devices

@MisterW aye, not as long as this line though. 

 

@KSW, fingers crossed FTTP comes soon for you! You can check if there are any plans at https://www.openreach.com/

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
198kHz
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Re: Ring Door Bell interfere with Other wifi connected devices

Just a thought - re-reading the OP


@KSW wrote:

If you are on a PC or wifi phone call and someone rings the doorbell the other connected device cuts off. Any ideas?


Has it been established whether the 'other device' just struggles to maintain any upstream data, are does it actually drop its WiFi connection to the router?

Murphy was an optimist
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Townman
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Re: Ring Door Bell interfere with Other wifi connected devices

Or can the settings on the bell be changed to send lower resolution images?

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dvorak
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Re: Ring Door Bell interfere with Other wifi connected devices

Not on the ring doorbell I have.
My neighbour had the same issue with a 1Mbit ADSL upload, saturated everything.
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