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Reward card - staff help needed

Posts: 1
Registered: ‎01-01-2019

Reward card - staff help needed

Hello Sir/Madam,

I am writing to inquire a reward card which is suppose to be shipped on Nov. 2nd but has not yet arrived. My Plusnet ID is [Removed]. Could you please look into this issue and help me out? Thank you. 
I tried to e-mail but always received returned mail and invalid address notice.

 Moderator's note by Mike (Mav): Personal information removed from a public forum (to an area that staff can see).

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Posts: 626
Thanks: 111
Fixes: 31
Registered: ‎06-08-2018

Re: Reward card - staff help needed

Hi @liupei25 and welcome to our forum!

Please accept my apologies for the delay in receiving your reward card.

I have escalated this issue to our Marketing Team for further investigation and created a ticket on your account for monitoring purposes as you are yet to receive the reward card. We expect them to reply to the email within 5 working days however, this is usually sooner.

Feel free to get back in touch if we can be of further assistance in the meantime.

Thank you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lewis G
 Infrastructure Operations Professional