Reverse DNS please.
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15-04-2019 7:32 PM
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I've just called technical support to be told that they cannot change my rDNS record and that I should contact the domain registrar where I bought the domain. I tried to explain that this was not the case but couldn't get anywhere.
Could someone fix this for me?
TIA.
Fixed! Go to the fix.
Re: Reverse DNS please.
15-04-2019 7:35 PM
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Where you asking for your rDNS to be a subdomain of one of your domains? If so, the first step is to get an A record created for that subdomain pointing to your static address.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Reverse DNS please.
15-04-2019 7:39 PM
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Thanks for your quick reply.
No, the rDNS is for a top-level domain for which I have created an A record.
Re: Reverse DNS please.
15-04-2019 7:39 PM
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Hi @rexelten1
As @pjmarsh says, the forward record needs setting up first before we can add the reverse record. If you can therefore ensure that the forward record is in place we can then add the rDNS for you. Feel free to PM me your username and I'll ensure it is added for you
Re: Reverse DNS please.
15-04-2019 7:43 PM
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@rexelten1, is that A record pointing at your static IP Address and has it had sufficient time to have propagated?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Reverse DNS please.
15-04-2019 7:51 PM
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Yes I created it last week.
Re: Reverse DNS please.
15-04-2019 7:54 PM - edited 15-04-2019 7:55 PM
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In that case it's probably either the support agent has misunderstood that you have done that, or misunderstood what they need to do. They probably don't get many requests for it these days. Your best bet is probably to take @Jon up on his earlier offer
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Reverse DNS please.
19-04-2019 3:54 PM
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Hi folks.
Just checking on how my reverse DNS is progressing. I've heard nothing yet from support. I took @Jon up on his offer, by the way.
Just curious, but what's the usual time frame for this?
Thanks.
19-04-2019 4:09 PM
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Hello @rexelten1,
Your reverse DNS has now been updated and the changes should take effect within 24 hours.
Feel free to get back in touch if we can be of further assistance.
Thank you.
Re: Reverse DNS please.
20-04-2019 10:42 PM
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Re: Reverse DNS please.
21-04-2019 2:02 PM
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