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Reverse DNS change

FIXED
jewelie
Dabbler
Posts: 12
Registered: ‎27-06-2016

Reverse DNS change

Hi


We have a static IP, could we have our reverse DNS changed from <username>.plus.com to the IP number variant?

 

Thanks

Julie

 

5 REPLIES 5
Moderator
Moderator
Posts: 21,973
Thanks: 3,477
Fixes: 815
Registered: ‎11-01-2008

Re: Reverse DNS change


Moderators Note


This topic has been moved from Fibre to Everything Else 

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Plusnet Help Team
Plusnet Help Team
Posts: 7,532
Thanks: 810
Fixes: 319
Registered: ‎01-01-2012

Re: Reverse DNS change

Fix

Thanks for getting in touch @jewelie

I've processed the rDNS update for you and you should see a change within 24 hours.

Let us know if there's anything else we can help with.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
jewelie
Dabbler
Posts: 12
Registered: ‎27-06-2016

Re: Reverse DNS change

Many thanks for your help. 

 

I've been really impressed with Plusnet's customer services so far, both online, via live chat, and telephone.

 

Warm regards

J

 

Plusnet Help Team
Plusnet Help Team
Posts: 684
Thanks: 89
Fixes: 51
Registered: ‎02-05-2017

Re: Reverse DNS change

Glad to hear you're happy with the service @jewelie

 

If we can assist with anything else in the future, don't hesitate to let us know

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team
Tony7
Newbie
Posts: 2
Registered: ‎03-04-2009

Re: Reverse DNS change

Matthew, I have a similar issue and opened support ticket 199063873 but was told this afternoon that this is not something you can help with.  A friend, also on PlusNet and hosting a mail server, has been having issues recently and it would appear, since DNS settings and port forwarding are correct, that PlusNet is blocking certain ports.  The advisor this afternoon suggested that PlusNet does not have this level of control over its servers.

Can this be correct?

Tony