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Returning a router

gust
Newbie
Posts: 1
Registered: ‎10-12-2018

Returning a router

My contract with Plusnet ended today.
How can I return the router please?  I have read some post about this and the customer gets sent a returns label?

Please can someone form Plusnet send me one too?

Thank you 

Tags (1)
4 REPLIES 4
Satss
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 438
Fixes: 37
Registered: ‎06-08-2018

Re: Returning a router

Hi @gust

 

Thank you for getting in touch.

 

I have ordered a returns bag to your address, which should arrive within 3 - 5 days.

 

If there is anything else I can assist you with please let me know.

Jonpe
Hero
Posts: 3,458
Thanks: 1,384
Fixes: 9
Registered: ‎05-09-2016

Re: Returning a router

I thought the router belonged to the customer once the contract had expired, i.e. one of the reasons for being in a contract was to enable PN to recover the cost of the 'free' router, and the reason why another 'free' router is only supplied if you agree to enter into another contract?

spraxyt
Superuser
Superuser
Posts: 10,063
Thanks: 1,369
Fixes: 75
Registered: ‎06-04-2007

Re: Returning a router

That's correct, but the OP asked to return the router and the Help Team are facilitating that.

David
Jonpe
Hero
Posts: 3,458
Thanks: 1,384
Fixes: 9
Registered: ‎05-09-2016

Re: Returning a router

Has the OP not heard of Ebay? Laugh