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Request to change Static IP

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Hooked
Posts: 7
Registered: ‎07-02-2017

Request to change Static IP

Hi Plusnet,

 

I setup a Static IP a few weeks ago, but since then I've noticed ALL captcha's are constantly asking me to verify. Not only this, I have to complete each captcha (no exaggeration) anywhere from 6 to 12 times was the worst to get past it so I could login to one website. This is a HUGE waste of time for me, and captcha's are on most websites I visit and when I need to login as well.

 

I checked and my IP is on 2 blacklists with Spamhaus I think? The rest come back clean... Not sure if that's the issue or not. However either way that doesn't tell me whether Google or whatever other servers are flagging my IP/range as an issue.

 

Can I request my Static IP be assigned to another range please? Weirdly the one I have is registered in Tyn-y-Gongl, Wales... Not that it means much, but odd geography amongst other things. My pings are generally still 9-10ms to UK servers.


Thanks

6 REPLIES 6
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Moderator
Moderator
Posts: 23,474
Thanks: 4,007
Fixes: 1,026
Registered: ‎11-01-2008

Re: Request to change Static IP


Moderators Note


This topic has been moved from Fibre to Everything Else

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Highlighted
Hooked
Posts: 7
Registered: ‎07-02-2017

Re: Request to change Static IP

Why is my thread being completely ignored? Why was this moved to 'Everything else'? Clearly it's the neglected forum now that PN staff don't care to read.  This has everything to do with my fibre broadband - why wasn't it left there?

 

PN staff have responded to many threads dated after mine I can see, so they aren't being dealt with in time order either clearly.

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Moderator
Moderator
Posts: 20,106
Thanks: 3,688
Fixes: 398
Registered: ‎06-04-2007

Re: Request to change Static IP

@Sparxeh 

I am sure your thread is not being ignored and that a member of staff will reply.

 

It was moved to Everything Else as the issue is best served there.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

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Plusnet Help Team
Plusnet Help Team
Posts: 33
Thanks: 11
Fixes: 1
Registered: ‎09-03-2020

Re: Request to change Static IP

@Sparxeh. Thanks for contacting us.

 

As this is about the account this isn't something we can assist with via this method.

 

Please reply to the support ticket I've created on your account here: https://www.plus.net/wizard/?p=view_question&id=201927475

 

I hope this helps.

 

Thanks- Carl.

 

 

 Carl Tomlinson
 Plusnet Help Team
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Hooked
Posts: 7
Registered: ‎07-02-2017

Re: Request to change Static IP

Hi @Tomca 


Thanks - I have replied to your ticket

 

Cheers

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Plusnet Help Team
Plusnet Help Team
Posts: 33
Thanks: 11
Fixes: 1
Registered: ‎09-03-2020

Re: Request to change Static IP

@Sparxeh. I've also sent you a reply to the ticket.

 

Please send any further questions to the support ticket and I'll pick this up for you.

 

Thanks - Carl.

 Carl Tomlinson
 Plusnet Help Team