Recycle old John Lewis router/modem
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Recycle old John Lewis router/modem
29-07-2021 4:37 PM
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When my Mum switched from John Lewis to Plusnet broadband she was issued with a new router/modem. John Lewis never asked for the old one back! Can I return it? It is still in original packaging.
Re: Recycle old John Lewis router/modem
29-07-2021 4:54 PM
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@DCH Welcome to the forum.
Which make and model is it? Chances are that it’s a better hub than Plusnet’s offering and can be used on your Plusnet service with minor tweaks to the settings.
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Re: Recycle old John Lewis router/modem
30-07-2021 12:59 AM - edited 30-07-2021 1:00 AM
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Yes, you can return it. Details at plus.net/returns
From there you can print a pre-paid label and have your postie pick it up from your address.
Alternatively, you can take a QR code and the packaged router to your local post office and they'll do the leg work.
As @Baldrick1 says, you might want to consider re-configuring it to work with the Plusnet service. Depends on the models we're talking about.
Edit: just to be clear, it doesn't matter that you're returning a John Lewis device, you can still use the Plusnet returns process.
Bob Pullen
Plusnet Product Team
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Re: Recycle old John Lewis router/modem
30-07-2021 9:26 AM
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Moderators Note
This topic has been moved from ADSL Broadband to Everything Else
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