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Pulling my hair out over a domain transfer

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Dibbley
Newbie
Posts: 1
Registered: ‎23-03-2018

Pulling my hair out over a domain transfer

Hi

 

I've been trying to transfer a domain away from Plusnet since the 12th but I'm getting nowhere.  Part of the problem is that the domain was registered 17 years ago, and all the email addresses associated on the DNS servers do not exist anymore (they are force9 email addresses).  CentralNic will only send the domain transfer authorisation email to those addresses on the DNS.  Not a problem, simply change the DNS entries to working addresses on a domain that hasn't been abandoned.  This seems to be something outside the capability of Plusnet.  Each time I speak to someone on the phone I have to explain this over and over.  It's not enough to give me an authorisation code to transfer. I or they need to have a working email address that can receive the transfer email authorisation from CentralNic.

 

I'm stuck between a rock and a hard place, and to top it off, on Sunday the domain expires (hence I have been trying to move it away since the 12th).

 

Are there any staff members on here with the authority to spend the 30 seconds it will take to change the email addresses on the DNS servers?  Ticket numbers are 170279336 and 171056704

6 REPLIES
Community Veteran
Posts: 14,396
Thanks: 717
Fixes: 10
Registered: ‎01-08-2007

Re: Pulling my hair out over a domain transfer

I'm tagging @bobpullen for you - he's generally the best person for sorting out quirky stuff like this.

As for the sunday expiry, I don't know if this is the same with all registrars but at 123-reg there is a 14 day overspill period before they disconnect the domain (handy as mine expires Dec 23rd every year lol). I would have thought others would have something similar in place.

I need a new signature... i'm bored of the old one!
Community Gaffer
Community Gaffer
Posts: 13,489
Thanks: 1,202
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Registered: ‎04-04-2007

Re: Pulling my hair out over a domain transfer

I'm on leave at the moment chaps. Nudge me on Tuesday and I'll kick somebody if it's still not sorted by then.
We've very few CentralNIC domains under our control now, so I can kind of understand the confusion.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Community Veteran
Posts: 14,396
Thanks: 717
Fixes: 10
Registered: ‎01-08-2007

Re: Pulling my hair out over a domain transfer

Nudge @bobpullen Wink

Dibbly left you some ticket numbers at the end of their reply Smiley

I need a new signature... i'm bored of the old one!
Moderator
Moderator
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Registered: ‎11-01-2008

Re: Pulling my hair out over a domain transfer

Moderators Note.

Moved to more appropriate board.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Community Veteran
Posts: 26,722
Thanks: 936
Fixes: 10
Registered: ‎10-04-2007

Re: Pulling my hair out over a domain transfer

Is @Chris the best in Bob's absence?

@adamwalker offered to help on the tbb forums (link) but no further contributions from either him or the OP since.

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
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Plusnet Help Team
Plusnet Help Team
Posts: 9,226
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Registered: ‎21-04-2017

Re: Pulling my hair out over a domain transfer

Welcome to the community forums @Dibbley

I'm sorry to read about your experience.

I've had a look into this and I can see this should be resolved now?

Please let us know if you do need any further assistance.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team