Problems getting password reset.
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Problems getting password reset.
10-12-2017 10:26 AM - edited 10-12-2017 1:14 PM
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I need help with a password to access the admin page of my website. I have lost the password and using the reset option does not work. I do not get any email to the email account associated with it. I contacted the help desk and they could not help me without knowing my password. The pointed me at support@just-the-name.co.uk this morning, but I subsequently fouind out that service stopped in July!!!
I need to get it reset do I can upload some news items.
Moderator's note by Mike (Mav): Post released from Spam Filter.
Re: Problems getting password reset.
10-12-2017 2:18 PM
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Does this post have any connection with your previous post https://community.plus.net/t5/Everything-else/Contact-needed-for-Website-issue/m-p/1486673#M18207 ?
Re: Problems getting password reset.
10-12-2017 3:39 PM
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Kind of, same site different issue. The site is now back up but I need to update it. It’s all to do with taking over the job when the last incumbent is no linger about (and the original person wh set it all up long since departed).
Re: Problems getting password reset.
12-12-2017 1:26 PM
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Hi there. If you're not receiving any e-mails from us it's likely the address we've got stored for you isn't correct.
I'd go through the password reset tool once more here. It should then create a closed service notice on your account which you can view here: https://portal.plus.net/wizard/?p=search
From there you should be able to use the link in the service notice to reset your password. I'd then recommend making sure we've got everything correct on your account here: https://www.plus.net/my.html?action=view_details&s=0
I hope this helps.
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