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Portal webstats missing

dgdclynx
Grafter
Posts: 187
Registered: ‎05-04-2007

Portal webstats missing

My ticket....
Portal websites havent been run this morning. This always happens when the hour changes. They will need to be started manually if they are not to be lost for today.
I will post in PUG and Community to get corroboration.
''''''''
If your own webstats are missing please raise a ticket to verify me otherwise PN wont do nothing.
11 REPLIES 11
fusian
Grafter
Posts: 25
Registered: ‎11-06-2007

Re: Portal webstats missing

Hi dgdclynx,
We've picked up on this issue this morning and were currently looking into it and hope to have this resolved soon Smiley

dgdclynx
Grafter
Posts: 187
Registered: ‎05-04-2007

Re: Portal webstats missing

Thanks.
fusian
Grafter
Posts: 25
Registered: ‎11-06-2007

Re: Portal webstats missing

Your most welcome.
We've got the webstats services restarted and these will now take a little time to catch up but should be finished mid-afternoon at which point they should be fully available.
bobpullen
Community Gaffer
Community Gaffer
Posts: 15,038
Thanks: 2,687
Fixes: 171
Registered: ‎04-04-2007

Re: Portal webstats missing

Service Status now posted.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Penny
Superuser
Superuser
Posts: 997
Thanks: 547
Fixes: 5
Registered: ‎05-04-2007

Re: Portal webstats missing

Quote from: fusian
We've got the webstats services restarted and these will now take a little time to catch up but should be finished mid-afternoon at which point they should be fully available.

Just to say both sets of Webstats have now arrived here, and thanks for sorting this out  Smiley
Thanks also to Douglas for flagging this up.
Penny
Penny Rollo * Force 9 from 17/02/98 * PlusNet from 2000 onwards
Project HappyChild - free maths worksheets, free French-English worksheets + 12 other languages
personal site www.pennymidasrollo.plus.com
Superusers are not PlusNet staff but do have a direct line of communication into the business to raise issues, concerns and feedback from the Community.
Penny
Superuser
Superuser
Posts: 997
Thanks: 547
Fixes: 5
Registered: ‎05-04-2007

Re: Portal webstats missing

... is anyone else missing Webstats this morning?
Can't see any related posts on PUG or on here (or even on Service Status), but don't seem to have either the main stats (homepages) or the ccgi server stats, so far today.
Regards,
Penny.
Penny Rollo * Force 9 from 17/02/98 * PlusNet from 2000 onwards
Project HappyChild - free maths worksheets, free French-English worksheets + 12 other languages
personal site www.pennymidasrollo.plus.com
Superusers are not PlusNet staff but do have a direct line of communication into the business to raise issues, concerns and feedback from the Community.
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: Portal webstats missing

They are going to be delayed Penny, http://usertools.plus.net/status/archive/1242117072.htm , we're having to do some work to get all the servers back in sync.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Penny
Superuser
Superuser
Posts: 997
Thanks: 547
Fixes: 5
Registered: ‎05-04-2007

Re: Portal webstats missing

Quote from: Chris
They are going to be delayed Penny, http://usertools.plus.net/status/archive/1242117072.htm

Thanks for the prompt reply Chris - have only just got back from work and seen this.
However still no stats - the usertools post says:
>>You may see that today's and tomorrow's webstats are delayed until the afternoon.
... given it's well past "afternoon" now, does that mean today's run is likely to be lost?  I know it's possible to run a sequence of days'-stats late, but wasn't sure if that was the plan this time, or just delays on the relevant day itself (which have overrun the time expected, today?)
Regards,
Penny.
Penny Rollo * Force 9 from 17/02/98 * PlusNet from 2000 onwards
Project HappyChild - free maths worksheets, free French-English worksheets + 12 other languages
personal site www.pennymidasrollo.plus.com
Superusers are not PlusNet staff but do have a direct line of communication into the business to raise issues, concerns and feedback from the Community.
dgdclynx
Grafter
Posts: 187
Registered: ‎05-04-2007

Re: Portal webstats missing

Only Webstats data up till the 11th available this morning. Can we have a report on what is happening please. According to the Service Status after the work has been done  things should be back to nornal by now.
James
Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re: Portal webstats missing

I'm sure that Chris will confirm later, but I imagine these may be delayed until our maintenance has completed.
http://usertools.plus.net/status/archive/1242220622.htm
Penny
Superuser
Superuser
Posts: 997
Thanks: 547
Fixes: 5
Registered: ‎05-04-2007

Re: Portal webstats missing

Quote from: Jameseh
I imagine these may be delayed until our maintenance has completed.

I'd just like to say thanks for the full run of stats having been restored (first chance I've had to get our logs up to date and post here).  I know it's usually "extra work" for Networks to generate the full sequence after a blip like this, rather than just skipping a day, so it's much appreciated that all the sets have been processed in sequence.
Thanks guys Smiley
Penny
Penny Rollo * Force 9 from 17/02/98 * PlusNet from 2000 onwards
Project HappyChild - free maths worksheets, free French-English worksheets + 12 other languages
personal site www.pennymidasrollo.plus.com
Superusers are not PlusNet staff but do have a direct line of communication into the business to raise issues, concerns and feedback from the Community.