Plusnet's commitmment to existing customers at Offcom's instigation
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Everything else
- :
- Plusnet's commitmment to existing customers at Off...
Plusnet's commitmment to existing customers at Offcom's instigation
28-07-2020 7:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
On what date will Plusnet start to provide access to the monthly discounted prices they offer to new customers, for existing customers? At the moment, only a specifically chosen single product is available to me, which has a service offering at 50% of my existing service. I am willing to recontract for the correct service and the same price as new customers.
Re: Plusnet's commitmment to existing customers at Offcom's instigation
28-07-2020 10:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
To get the best price you may have to be proactive. Look up a cheap competitors price on a comparison website, ring customer services, select the I'm thinking of leaving option and haggle.
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Plusnet's commitmment to existing customers at Offcom's instigation
28-07-2020 11:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've been with them years and the price was always competitive. I've seen them talk about not having different contracts for new people but all of a sudden it looks like and I feel like I am being ripped off. Will be phoning tomorrow
Re: Plusnet's commitmment to existing customers at Offcom's instigation
29-07-2020 6:50 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thread moved from Fibre Broadband to Everything Else.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Plusnet's commitmment to existing customers at Offcom's instigation
29-07-2020 8:08 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You miss the point entirely. Plusnet have apparrently already commited to Offcom to provide accesss to existing customers to the same deals as new customers.
I simply want to know on what date Plusnet intends to do stat doing so. I'm quite capabale of making my own decisions as to what's in my own interest, thank you.
So, Plusnet, when are you going to inform your existing customers?
Re: Plusnet's commitmment to existing customers at Offcom's instigation
29-07-2020 8:54 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I believe the Ofcom rules are that PN need to show you the existing customer deals and your best available deal on the renewal email - but they don't have to offer you the same.
BT & Sky have committed to offering the same to new and existing but I've not heard for PN.
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Plusnet's commitmment to existing customers at Offcom's instigation
29-07-2020 12:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yes, I am sure. See here at paragraph 3 https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2020/broadband-customers-to-save-mi...
“In September, we secured commitments from BT, TalkTalk and Virgin Media to reduce prices automatically for vulnerable customers who are out of contract. We have now secured commitments from EE, Plusnet and Sky to do the same. EE and Plusnet have also now joined BT, Sky and TalkTalk in deciding to give all existing customers access to new customer prices.”
Alsp at paragraph 5 here https://www.theguardian.com/money/2020/jul/28/uk-broadband-users-ofcom-price-contract
Re: Plusnet's commitmment to existing customers at Offcom's instigation
29-07-2020 12:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
also here https://www.moneysavingexpert.com/news/2020/07/out-of-contract-broadband-customers-could-save-millio... at paragraph 5.
It also clarifies that "while the firms have committed to offering the same deals in terms of monthly price, they don't have to offer existing customers extra perks such as cashback or vouchers, which may be available to switchers."
That would be a start!
Re: Plusnet's commitmment to existing customers at Offcom's instigation
29-07-2020 12:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Plusnet's commitmment to existing customers at Offcom's instigation
29-07-2020 2:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@crowroad wrote:
I simply want to know on what date Plusnet intends to do stat doing so. I'm quite capabale of making my own decisions as to what's in my own interest, thank you.
Sorry, I foolishly thought that your contract was up for renewal and you were looking to get the best deal.
Good luck with your campaign.
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Plusnet's commitmment to existing customers at Offcom's instigation
29-07-2020 2:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
No problem. 😀
Re: Plusnet's commitmment to existing customers at Offcom's instigation
06-08-2020 2:39 PM - edited 06-08-2020 2:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi, I don’t know if this is pertinent to this subject but my 18 Month Fixed Price of £27.95 for Fibre Extra & Line Rental contract was due to end on 4 September 2020. I had an offer in my online account to re-contract for 18 months for £26.99, which I believe is the current price of this package to new customers.
I accepted the offer but now I wish I hadn’t as Openreach are just finishing off the work for Fibre to the Premises in my street.
If I’d known this I’d have probably gone to BT and got FTTP and their BT TV service ☹️
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Everything else
- :
- Plusnet's commitmment to existing customers at Off...