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Plusnet Protect - not doing manual or scheduled scan

FIXED
PeteLanc
Newbie
Posts: 2
Thanks: 3
Fixes: 1
Registered: ‎09-09-2017

Plusnet Protect - not doing manual or scheduled scan

Hi,

The "Scan Your PC" link in Plusnet Protect is not initiating a scan. The scheduled scan which I have set up is also not initiating a scan.  The "Subscription" link (the top link under Navigation is also not active. Other features appear to be working (e.g. Real Time Scanning, Firewall).

The PC is on Windows 7.

 Any help gratefully received.

 

 

2 REPLIES 2
PeteLanc
Newbie
Posts: 2
Thanks: 3
Fixes: 1
Registered: ‎09-09-2017

Re: Plusnet Protect - not doing manual or scheduled scan

Fix
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: Plusnet Protect - not doing manual or scheduled scan

Happy to hear that! If in doubt, always re-install it. Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet