Plusnet Protect Requesting Virus Check
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Everything else
- :
- Plusnet Protect Requesting Virus Check
Plusnet Protect Requesting Virus Check
19-05-2021 3:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Windows 10.
(Almost) every time I open a MS Word or Excel document I get "Requesting virus scan" and have to wait for it to complete. I believe this is instigated by Plusnet Protect. This could be helpful if it weren't for the fact that it doest it every time I open the files even though they haven't changed since the last Virus scan. It's just getting on my nerves. Anyone know how to turn it off?
Re: Plusnet Protect Requesting Virus Check
19-05-2021 3:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@JamesDL I don't use Plusnet Protect, or W10, but why do you think it is PP instigating this?
Re: Plusnet Protect Requesting Virus Check
19-05-2021 3:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Moderators Note
This topic has been moved from ADSL Broadband to Everything Else
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Plusnet Protect Requesting Virus Check
19-05-2021 3:52 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Plusnet Protect Requesting Virus Check
19-05-2021 4:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
John
Scoured internet forums and the concensus is that it's security software - in this cas PP. Excel and Word don't have the facility (at least my antiquated versions don't). Checked Windows Security (prev Defender) and Virus Scan controlled by McAfee.
Re: Plusnet Protect Requesting Virus Check
19-05-2021 4:23 PM - edited 19-05-2021 4:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
OK - I'll take your word for it as I've never used PP, but my AV (Avast) doesn't do that, and never has.
Re: Plusnet Protect Requesting Virus Check
20-05-2021 1:19 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
This is a standard normal function of McAfee doing its job of making sure a file you open does not have a virus or other malware.
Plusnet Protect is facilitated by McAfee security products.
There are other security products available - there is no obligation to use PP.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Plusnet Protect Requesting Virus Check
20-05-2021 6:35 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for that information, @Townman . I've not used McAfee for about 20 years, but my AV doesn't do what the OP describes, or if it does, it is very much quicker, and only 'advertises' itself if it finds anything.
Re: Plusnet Protect Requesting Virus Check
20-05-2021 9:06 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yesterday I was looking at a friends’s machine which uses Kaspersky which very annoyingly reminded me it was active on every page refresh of this space.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Everything else
- :
- Plusnet Protect Requesting Virus Check