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Plusnet Free Website space - Access problem

FIXED
shutter
Community Veteran
Posts: 21,910
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Registered: ‎06-11-2007

Plusnet Free Website space - Access problem

I have a website http://www.nemosphotography.co.uk/  hosted on Plusnet FREE WEBSITE SPACE.

I want to do some updating and other work on it... but have forgotten the user name & password..

Is there any way that PN can give me a "reminder" so that I can again access it via the FTP client ?

10 REPLIES 10
Strat
Community Veteran
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Re: Plusnet Free Website space - Access problem

Moderators Note
This topic has been moved from Tech Help to Everything Else to raise its profile.

 

 

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RobPN
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Re: Plusnet Free Website space - Access problem

@shutter 

It's ages since I played around with my PN free webspace and haven't got my present FTP client set up with the details needed to login, but ISTR that many years ago we had to use the same password for everything, i.e. Internet connection, email and FTP.

That may well have changed or I could be plain wrong.

Probably a silly question, but have you tried your standard password?

RobPN
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Re: Plusnet Free Website space - Access problem

@shutter 

Just a followup ...

I just successfully logged in to my PN webspace using the following;

Host;   ftp.plus.net

Username:   My plusnet 'accountname'

Password:    My 'standard' PN password

 

Edit:   Although perhaps it's different for hosted sites such as the one you refer to in your OP   Undecided

 

 

MisterW
Superuser
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Re: Plusnet Free Website space - Access problem

@RobPN AFAIK ftp access to the free website space is always via the main account username and pw. If a domain is pointed to it it makes no difference.

@shutter the ftp details are shown in the member centre under manage account, manage your web space,  standard web space ( unless it ccgi space! )

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

shutter
Community Veteran
Posts: 21,910
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Registered: ‎06-11-2007

Re: Plusnet Free Website space - Access problem

@MisterW  & @RobPN  Thanks for your input.... I just got home , and see your responses... so I tried it... but not gaining access..

 

ftp failed.jpg

 

and checking on the Quickconnect down arrow...

 

 ftp error.png

 

Even if I uses   ftp.nemosphotography.co.uk

ftp nemo fail.jpg

 

So... it`s looking like I have a "password problem"....( although I have not changed it since I started with PN ! ! !  )

Mook
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Re: Plusnet Free Website space - Access problem

@shutter What about what I said in my email?

shutter
Community Veteran
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Re: Plusnet Free Website space - Access problem

@Mook   OK... will email you or PM  ? ? ?

Mook
Seasoned Champion
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Re: Plusnet Free Website space - Access problem

I've sent you another email.

shutter
Community Veteran
Posts: 21,910
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Registered: ‎06-11-2007

Re: Plusnet Free Website space - Access problem

@Mook   just sent a P.M to you !

shutter
Community Veteran
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Registered: ‎06-11-2007

Re: Plusnet Free Website space - Access problem

Fix

Thanks to @Gandalf 

resetting the password has solved the problem SmileyWink

 

 

@Mook    @MisterW     @RobPN    @Strat