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Plusnet Customer Survey from rapide-info.co.uk, it is legitimate?

FIXED
Anonymous
Not applicable

Plusnet Customer Survey from rapide-info.co.uk, it is legitimate?

Just as the title asks really, just had one of these and was curious to know if it is genuine or not.

6 REPLIES 6
MattyC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 3,201
Fixes: 46
Registered: ‎10-04-2014

Re: Plusnet Customer Survey from rapide-info.co.uk, it is legitimate?

It's not one of these is it?

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Anonymous
Not applicable

Re: Plusnet Customer Survey from rapide-info.co.uk, it is legitimate?

Sorry @MattyC, feeding my face. No it's not it arrived as an email, this morning after the BTOR guy had left. So it got me thinking it could be OK, but on reading it I'm not convinced (yet); it's the wording you see (recent) being the issue.

Screen Capture of eMail

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,152
Thanks: 1,005
Fixes: 405
Registered: ‎01-01-2012

Re: Plusnet Customer Survey from rapide-info.co.uk, it is legitimate?

Fix

It is definitely from us.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Anonymous
Not applicable

Re: Plusnet Customer Survey from rapide-info.co.uk, it is legitimate?

I thought not, as to me the use of the word 'recent' implies they were phishing!

One other thought that popped into my head was that maybe due to the amount of shall we say negative feedback Plusnet is getting these days that these messages and their ilk are trying to exploit the situation, a situation that IMO can only get worse before, or even if, it gets better.

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,152
Thanks: 1,005
Fixes: 405
Registered: ‎01-01-2012

Re: Plusnet Customer Survey from rapide-info.co.uk, it is legitimate?

I've fed back about the wording for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Anonymous
Not applicable

Re: Plusnet Customer Survey from rapide-info.co.uk, it is legitimate?

Oops! It is from you, sorry. Embarrassed But I still stand by my comments in post 5.

Just completed the 2 question survey, 5 stars all they way for Plusnet for another job well done.