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Plesk/PAYH Outage - 3rd June

bobpullen
Community Gaffer
Community Gaffer
Posts: 14,832
Thanks: 2,423
Fixes: 163
Registered: ‎04-04-2007

Plesk/PAYH Outage - 3rd June

For anybody who has a Plesk account as part of the old hosting trial.
Please see the service announcement here.
[quote author="Service Status"]Pay As You Host/Just The Name Service Outage (62178) - NEW
We have recently experienced a problem affecting access to all Pay-As-You-Host and Just-The-Name services, including access to our websites.
This problem is related to a router failure at one of our data centres.
Engineers are working to restore service and further details will be provided as they become available.
Please accept our apologies for the inconvenience.
Kind Regards,
Bob Pullen
Customer Support

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

2 REPLIES 2
Midnight_Caller
Rising Star
Posts: 4,154
Thanks: 9
Fixes: 1
Registered: ‎15-04-2007

Re: Plesk/PAYH Outage - 3rd June

Bob, how long is this going to be going on for?
I am geting this from my forum:
Quote
Connection Problems
Sorry, SMF was unable to connect to the database. This may be caused by the server being busy. Please try again later.
bobpullen
Community Gaffer
Community Gaffer
Posts: 14,832
Thanks: 2,423
Fixes: 163
Registered: ‎04-04-2007

Re: Plesk/PAYH Outage - 3rd June

Should be back up now Gary, we had to take the database offline to restore from a snapshot we took this morning (it became corrupted this afternoon due to this morning's problems).

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵