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Phishing/scam Email

Veeps
Hooked
Posts: 6
Thanks: 1
Fixes: 1
Registered: ‎06-11-2018

Phishing/scam Email

Hi Guys I have just received the following email which i suspect is part one of a 2 part scam. I haven't clicked any link in the email as they appear to be coming from @comm.plus.net. I've included the headers for you to have a look at .

Can you confirm this is in fact a scam email. Thanks

 

     
 

 

 

 

Username: [Removed]

 

 

 

 
 

Hello David

At Plusnet we believe in being honest, straight talking and doing right by our customers. We've recently become aware of a problem with your broadband, which means you have been set-up on the Unlimited Fibre (36Mbps average download speed) product rather than Unlimited Fibre Extra (66Mbps average download speed).

We will be working closely with our suppliers to correct this and to make sure you're getting the service you should be. The correction process will take around 10 working days to complete.

When your service switches over you may experience a small drop in connection. Usually this will happen overnight and your router will reconnect by itself. If it doesn't don't worry, you'll just need to restart your router by switching it off and back on again. If that doesn't help, please give us a call.

We will be refunding you for the difference in price for the product you've been getting and the product you should've been getting. Once all the changes have been made we'll calculate the refund you're due and send you an email to confirm the amount. The refund will be sent to you via cheque. This should arrive within one month of your service being changed over.

We're really sorry this has happened, but want to reassure you we're working on this as quickly as we can to get it fixed.

Any questions please give us a call on 0800 587 1901.

Best wishes,

The Plusnet Team

 
 
 

 

 

 

 
 
 

Click here to view this email in a new window

 
     
 
 

This email has been sent because it contains important information about your service from Plusnet. Please don’t reply to this email as it is from an unmonitored address.

 
 
 

Plusnet plc
Registered Office Address: The Balance, 2 Pinfold Street, Sheffield, S1 2GU
Registered in England, No: 3279013

 

 

 

 

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Moderator's note by Dick (Strat): Personal information removed from a public forum (to an area that staff can see).

3 REPLIES 3
JonoH
Community Gaffer
Community Gaffer
Posts: 3,468
Thanks: 5,824
Fixes: 116
Registered: ‎29-09-2011

Re: Phishing/scam Email


@Veeps wrote:

Can you confirm this is in fact a scam email. Thanks

This is from Plusnet, we've noticed that a small number of customers were incorrectly provisioned on a slower fibre product than the one we were billing them for, we're rectifying it for you and refunding any overpayments.

 Jono H
 Plusnet Community Manager
Veeps
Hooked
Posts: 6
Thanks: 1
Fixes: 1
Registered: ‎06-11-2018

Re: Phishing/scam Email

@JonoH

 

Well, that is surprising. Thanks for confirming...

198kHz
Hero
Posts: 4,994
Thanks: 1,801
Fixes: 31
Registered: ‎30-07-2008

Re: Phishing/scam Email


@JonoH wrote:

@Veeps wrote:

Can you confirm this is in fact a scam email. Thanks

This is from Plusnet...


Perhaps this phrase

We've recently become aware of a problem with your broadband

could be better worded. 

The older I get, the earlier it gets late.

ADSL2+   Billion 8800NL