Hi Guys I have just received the following email which i suspect is part one of a 2 part scam. I haven't clicked any link in the email as they appear to be coming from @comm.plus.net. I've included the headers for you to have a look at .
Can you confirm this is in fact a scam email. Thanks
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Hello David At Plusnet we believe in being honest, straight talking and doing right by our customers. We've recently become aware of a problem with your broadband, which means you have been set-up on the Unlimited Fibre (36Mbps average download speed) product rather than Unlimited Fibre Extra (66Mbps average download speed). We will be working closely with our suppliers to correct this and to make sure you're getting the service you should be. The correction process will take around 10 working days to complete. When your service switches over you may experience a small drop in connection. Usually this will happen overnight and your router will reconnect by itself. If it doesn't don't worry, you'll just need to restart your router by switching it off and back on again. If that doesn't help, please give us a call. We will be refunding you for the difference in price for the product you've been getting and the product you should've been getting. Once all the changes have been made we'll calculate the refund you're due and send you an email to confirm the amount. The refund will be sent to you via cheque. This should arrive within one month of your service being changed over. We're really sorry this has happened, but want to reassure you we're working on this as quickly as we can to get it fixed. Any questions please give us a call on 0800 587 1901. Best wishes, The Plusnet Team
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Click here to view this email in a new window
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This email has been sent because it contains important information about your service from Plusnet. Please don’t reply to this email as it is from an unmonitored address.
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Plusnet plc Registered Office Address: The Balance, 2 Pinfold Street, Sheffield, S1 2GU Registered in England, No: 3279013
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Received: from VE1EUR01HT244.eop-EUR01.prod.protection.outlook.com (2603:10a6:6:46::49) by DB6PR05MB4630.eurprd05.prod.outlook.com with HTTPS via DB6PR01CA0072.EURPRD01.PROD.EXCHANGELABS.COM; Wed, 30 Jan 2019 18:06:16 +0000 Received: from VE1EUR01FT011.eop-EUR01.prod.protection.outlook.com (10.152.2.60) by VE1EUR01HT244.eop-EUR01.prod.protection.outlook.com (10.152.3.209) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.1580.10; Wed, 30 Jan 2019 18:06:15 +0000 Authentication-Results: spf=pass (sender IP is 185.54.75.98) smtp.mailfrom=comm.plus.net; hotmail.co.uk; dkim=pass (signature was verified) header.d=msgfocus.com;hotmail.co.uk; dmarc=pass action=none header.from=comm.plus.net; Received-SPF: Pass (protection.outlook.com: domain of comm.plus.net designates 185.54.75.98 as permitted sender) receiver=protection.outlook.com; client-ip=185.54.75.98; helo=mail75-98.int1.msgfocus.com; Received: from mail75-98.int1.msgfocus.com (185.54.75.98) by VE1EUR01FT011.mail.protection.outlook.com (10.152.2.229) with Microsoft SMTP Server id 15.20.1580.10 via Frontend Transport; Wed, 30 Jan 2019 18:06:15 +0000 X-IncomingTopHeaderMarker: OriginalChecksum:86B99073802161AD75F12C7B0C19827C1F7CBEF419A824CC36F32CB0207E95A2;UpperCasedChecksum:6AB5E20D1FE01A8FDD773E7613B7E19921C6FF34D2417B2EF5E2168480EDCDD5;SizeAsReceived:1332;Count:12 DKIM-Signature: v=1; a=rsa-sha1; c=relaxed/relaxed; s=msgf; d=msgfocus.com; h=Subject:X-Mailer:Message-ID:Reply-To:To:List-Unsubscribe:From:Date:MIME-Version:Content-Type; bh=4fcOZnhxdvdjqJu9HGBs0bM4JQI=; b=wcY5BeGCRUgFO6svQc8+0S2lvqj5Kge9e8kgTDUtdagzVtJwgagX2g2hZ1zsWbuaIUewYKR9c2AE 0Uyf7o4D6aE7Zal+iv9Pf31Kjn1jOOY0p2lHMlPatl4tjc7wwc+yYWBVC2dyJzIyALynAD8BoflM rcNvp/jb2tIXs1Y8cBQ= DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=comm.plus.net; s=msgf; t=1548871519; bh=tqeNRg1sxXEyuMKsJqylkKssc7bud/ofKlcnHkc1fS0=; h=Subject:X-Mailer:Message-ID:Reply-To:To:List-Unsubscribe:From: Date:MIME-Version:Content-Type; b=dxWi5DeW3ZF9Hu0Jg95jvGtX7Y+5K/ynNkq7WsjT8UMCWGEajW9T9RPLwZLW+aq4i lopr2XXhRJs6xB77Fmtei3fwLrCS669PUgyDormsup24mu1ocLxrnBOEncPkGetLce d3RCwY9l8gFJCudVI/P0qx7bYBGaljZgR+QzmreM= Subject: Important information about your Plusnet account X-Mailer: MessageFocus v2 launch Message-ID: <4r9i1-75okbRaHT-njrQ-187vWXPgWkaFbw7Q@comm.plus.net> Reply-To: Do Not Reply <autoemail@plus.net> To: [Removed]@hotmail.co.uk List-Unsubscribe: <mailto:mail.jrsurrwmuktlsperqn@comm.plus.net?subject=Unsubscribe> From: Plusnet <plusnet@comm.plus.net> Date: Wed, 30 Jan 2019 18:05:19 +0000 MIME-Version: 1.0 Content-Type: multipart/alternative; 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Moderator's note by Dick (Strat): Personal information removed from a public forum (to an area that staff can see).