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Personal website down

anthonyg
Grafter
Posts: 33
Thanks: 4
Registered: ‎03-06-2010

Personal website down

You host my website, guter.org. All attempts to connect this morning time out. FTP is working normally. I would have raised a support ticket rather than post in the forum but I am unable to find out how to do this, despite looking round your help and support pages. I would also have been happy to do an online chat but this option is currently not available.
5 REPLIES 5
jelv
Community Veteran
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: Personal website down

As that is a just-the-name hosted site you could email them: http://www.just-the-name.co.uk/contact.shtml
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
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anthonyg
Grafter
Posts: 33
Thanks: 4
Registered: ‎03-06-2010

Re: Personal website down

Yes, thanks. I have now realised that the pages actually on Plus are working, it is the forwarding from Just-the-name that seems to be broken
bobpullen
Community Gaffer
Community Gaffer
Posts: 14,877
Thanks: 2,480
Fixes: 168
Registered: ‎04-04-2007

Re: Personal website down

Looks like your domain relies on Just-The-Name's web forwarding? Checking a few other domains that are configured similarly, it looks like there may be a wider issue so our engineers are taking a look. Apologies for the inconvenience.
Edit: ref:88620

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

anthonyg
Grafter
Posts: 33
Thanks: 4
Registered: ‎03-06-2010

Re: Personal website down

Thanks, Bob.
anthonyg
Grafter
Posts: 33
Thanks: 4
Registered: ‎03-06-2010

Re: Personal website down

I'm pleased to say that J-I-T have fixed this issue.