PTR Record
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PTR Record
03-02-2018 9:49 AM
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I am experimenting with running my own mail server at home using Synology MailPlus Server.
One of the issues i am seeing is that reverse DNS lookup is reporting a mismatch between my domain names (hosted by 1 and 1) and my PTR record, linked to my PN account,
I have a static IP.
It is unclear to me whether I can request that my PTR record be redirected to my domain registrar or whether I need to transfer my domain to PN.
What do I need to do please and what is the process?
Re: PTR Record
24-02-2018 6:56 PM
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Superuser escalation
This topic has been escalated by one of the Superusers; please allow time for Plusnet to respond before commenting further.
Escalation does not imply progressing this matter will be given priority, nor that a different outcome will result.
Reason for escalation: Request response
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: PTR Record
24-02-2018 6:59 PM
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Thank you for escalating this for me. In fact, I have a ticket open with PN and they are progressing this for me
Re: PTR Record
16-03-2018 5:16 PM
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Hi there. I'm really sorry for the delayed response.
I'll be honest (As always) and say this is beyond my knowledge.
However, @bobpullen might be able to offer some guidance.
Re: PTR Record
16-03-2018 5:26 PM
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Issue has been resolved thanks
Re: PTR Record
16-03-2018 6:10 PM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
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