cancel
Showing results for 
Search instead for 
Did you mean: 

PTR Record

pb52
Hooked
Posts: 8
Thanks: 4
Registered: ‎03-02-2018

PTR Record

I am experimenting with running my own mail server at home using Synology MailPlus Server.

 

One of the issues i am seeing is that reverse DNS lookup is reporting a mismatch between my domain names (hosted by 1 and 1) and my PTR record, linked to my PN account,

I have a static IP.

It is unclear to me whether I can request that my PTR record be redirected to my domain registrar or whether I need to transfer my domain to PN.

What do I need to do please and what is the process?

5 REPLIES 5
Townman
Superuser
Superuser
Posts: 17,516
Thanks: 7,318
Fixes: 71
Registered: ‎22-08-2007

Re: PTR Record

Superuser escalation

This topic has been escalated by one of the Superusers; please allow time for Plusnet to respond before commenting further.

Escalation does not imply progressing this matter will be given priority, nor that a different outcome will result.

Reason for escalation:  Request response


 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

pb52
Hooked
Posts: 8
Thanks: 4
Registered: ‎03-02-2018

Re: PTR Record

Thank you for escalating this for me.  In fact, I have a ticket open with PN and they are progressing this for me

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 19,330
Thanks: 6,530
Fixes: 1,077
Registered: ‎21-04-2017

Re: PTR Record

Hi there. I'm really sorry for the delayed response.

I'll be honest (As always) and say this is beyond my knowledge.

However, @bobpullen might be able to offer some guidance.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
pb52
Hooked
Posts: 8
Thanks: 4
Registered: ‎03-02-2018

Re: PTR Record

Issue has been resolved thanks

bobpullen
Community Gaffer
Community Gaffer
Posts: 15,043
Thanks: 2,697
Fixes: 171
Registered: ‎04-04-2007

Re: PTR Record

For the benefit of anyone else who may find themselves in this situation, it can be resolved by configuring a PTR record with the DNS host to point to the Plusnet IP, and then asking that we change the rDNS record for your static IP to match the forward record.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵