PN support answer questions like politicians

[#1]

Does anyone else find that the PN support are like politicians?
They never seem to answer my questions when i raise a ticket but instead skirt round the issue and provide a different answer.
My last question was
"Please will you explain why this email account is not working?"
Their answer was
"I have performed some maintenance on your mail system please allow 4 hours for this to complete"
By the way, 4 hours have passed but it's still not working!
This by the way is me having a friendly dig at PN. I don't mean any malice

[#2]

Hiya,
It looks like your issue was actually picked up accordingly and actions have been raised to get things fixed for you.
There's a ticket waiting to be actioned by one of our NetAdmin teams.  That'll dearchive your webmaster mailbox, which I'm guessing is the cause of your problem?

[#3]

Thanks James
Yes, I phoned PN and that's pretty much how the conversation went. I'm led to believe that when the mailbox has been dearchived it will come back online.