I am using a web generator to create my php pages (nothing to do with Joomla - I posted here becuase i read about safe mode error and that is what i am getting).
I have not opportunity to amend what comes out of my web generator. It just produces a php file which goes on the server and I can only change the permissions by logging on through an ftp program. So I don't really have much to try other than what I am doing.
Thanks for your reply though - I will hold on for support but it looks like this service may not be suitable for me.