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[PAYH] Plesk login and Firefox

jelv
Community Veteran
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

[PAYH] Plesk login and Firefox

I've been going batty trying to login to Plesk - I know I've been entering the correct username and password (I've copy pasted them). Each time it returns to the login page - but there's no error message to say the login failed.
Out of desperation I tried IE instead of Firefox - got in first time. But at the top of the screen it says:
Warning: Another user with the same login (elvin) is already logged on to the control panel. See the list of currently logged on users.
When I click the link I get the attached screen - i.e. the Firefox logins had partly worked but just not taken me to the correct screen.
When I tried Googling this problem I quickly found two or three references to this identical problem with a solution of turning register_globals on. This doesn't seem a particularly good solution to me.
Anyone any ideas?
Edit: Safari also got me in first time.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
8 REPLIES 8
zubel
Community Veteran
Posts: 3,789
Thanks: 1
Registered: ‎08-06-2007

Re: [PAYH] Plesk login and Firefox

If you have a plus.net PHPSESSID cookie, try removing it and logging in in Firefox.
I had problems with the usergroup.plus.net cookie domain conflicting.
B.
jelv
Community Veteran
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: [PAYH] Plesk login and Firefox

That's why I like these forums!
Thanks Barry.
Do either PAYH or usergroup.plus.net need the domain of the cookies changing?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
zubel
Community Veteran
Posts: 3,789
Thanks: 1
Registered: ‎08-06-2007

Re: [PAYH] Plesk login and Firefox

I already raised it on the PUG forums, but don't recall what the outcome was supposed to be.  Let me chase it Wink
B.
jelv
Community Veteran
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: [PAYH] Plesk login and Firefox

I've done some more testing and confirmed absolutely that it is the PUG forums that cause the problem.
I've raised a ticket as I don't think this is an acceptable situation!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
jelv
Community Veteran
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: [PAYH] Plesk login and Firefox

Until this is resolved I wonder if something about it should be added to the FAQ?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
bobpullen
Community Gaffer
Community Gaffer
Posts: 14,877
Thanks: 2,479
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Registered: ‎04-04-2007

Re: [PAYH] Plesk login and Firefox

You could use this as an interim measure?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

jelv
Community Veteran
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: [PAYH] Plesk login and Firefox

Now I know what the issue is it isn't such a problem for me - just delete the cookie and all is well.
I was just concerned that nobody else wastes two hours figuring out what the hell is going wrong like I did.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
bobpullen
Community Gaffer
Community Gaffer
Posts: 14,877
Thanks: 2,479
Fixes: 168
Registered: ‎04-04-2007

Re: [PAYH] Plesk login and Firefox

I find that if I click the 'Manage Mail' icon in Firefox then expand asks me to login again (and refuses to accept my details). This doesn't happen when using IE. Perhaps related to the same thing I wonder?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵