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PAYH Plesk Notifications

gswindale
Grafter
Posts: 942
Registered: ‎05-04-2007

PAYH Plesk Notifications

Got the following notification today:
Quote
The 'Mr Anon' account is approaching or already exceeded the limits:
Disk space:        0.01 MB used / 0.00 MB notify / 250.00 MB limit

Now it may be me being stupid; but I cannot see how this is anywhere near the limit?
jim:green name removed because I am paranoid mod:end
7 REPLIES 7
jelv
Community Veteran
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: PAYH Plesk Notifications

I've used twice as much as you!
Quote
The 'Mr. xxx yyy' account is approaching or already exceeded the limits:
Disk space: 0.02 MB used / 0.00 MB notify / 250.00 MB limit

Obviously something has gone astray.
PS You might want to blank your name.
jelv (a.k.a Spoon Whittler)
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bobpullen
Community Gaffer
Community Gaffer
Posts: 14,912
Thanks: 2,524
Fixes: 168
Registered: ‎04-04-2007

Re: PAYH Plesk Notifications

Hi guys,
We're currently looking into why this is happening, it's almost certainly related to the upgrade that was completed yesterday afternoon...
Edit: Ref: 68342

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

donne
Grafter
Posts: 64
Registered: ‎15-08-2007

Re: PAYH Plesk Notifications

My domain seems to have been suspended recently.  No notification why.  Emailed customer support as of 12 September but no reply as yet.
bobpullen
Community Gaffer
Community Gaffer
Posts: 14,912
Thanks: 2,524
Fixes: 168
Registered: ‎04-04-2007

Re: PAYH Plesk Notifications

The email notification thing should now be fixed. @donne, if you can PM me your domain details etc. then I'll see if I can get somebody to pick your support request up?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

donne
Grafter
Posts: 64
Registered: ‎15-08-2007

Re: PAYH Plesk Notifications

Thanks for the offer to assist, Bob.  PM with details should be on its way to you
bobpullen
Community Gaffer
Community Gaffer
Posts: 14,912
Thanks: 2,524
Fixes: 168
Registered: ‎04-04-2007

Re: PAYH Plesk Notifications

Should be sorted now, I think it was because you'd exceeded the disk-space limit that had been applied to your account (it's since been increased).

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

donne
Grafter
Posts: 64
Registered: ‎15-08-2007

Re: PAYH Plesk Notifications

Thank you very much.  It's back on line now.  I did notice that the available space for the account was 500MB but that previously only 250MB seemed to have been allocated.  However in the past I've always received notification if there was a problem with limits on traffic or storage.  Anyway I'm grateful to you for sorting it.