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PAYH Database vanished

scubarew
Grafter
Posts: 43
Registered: 31-07-2007

PAYH Database vanished

I've got a free PAYH account left over from a previous trial. Today i've discovered that the backend database that runs my Joomla based website has vanished entirely. In fact, the PAYH control panel now says I am not entitled to any databases.
Anyone else having any issues? I not entirely sure who I'm supposed to contact about this now.
Data loss isn't too much of an issue as I have plenty of backups - I just want the site up and running again.
8 REPLIES
Midnight_Caller
Rising Star
Posts: 4,143
Thanks: 7
Fixes: 1
Registered: 15-04-2007

Re: PAYH Database vanished

Mine is ok you can see if you go to: http://www.dhea-forum.org.uk
Have you been using your spase on the PAYH?  If not that is why it is gone.
Community Veteran
Posts: 26,450
Thanks: 695
Fixes: 8
Registered: 10-04-2007

Re: PAYH Database vanished

Mine's OK too.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
scubarew
Grafter
Posts: 43
Registered: 31-07-2007

Re: PAYH Database vanished

It's definitely been in use, in fact I updated the Joomla installation at the beginning of October due to a security patch.
The files still exist on the html side of things, it's just the ability to operate a database that's vanished!
Do I raise a ticket for this? I'm not sure who actually supports PAYH.
Midnight_Caller
Rising Star
Posts: 4,143
Thanks: 7
Fixes: 1
Registered: 15-04-2007

Re: PAYH Database vanished

Send a PM to Kev Mawson or Tel: 0114-296-5167
Community Veteran
Posts: 26,450
Thanks: 695
Fixes: 8
Registered: 10-04-2007

Re: PAYH Database vanished

I'm wondering if he is still around as he hasn't posted since July.
Edit: Looks like he might be as his profile shows last active earlier today.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
scubarew
Grafter
Posts: 43
Registered: 31-07-2007

Re: PAYH Database vanished

Thanks, PM sent.
I'll let you know how it goes.
scubarew
Grafter
Posts: 43
Registered: 31-07-2007

Re: PAYH Database vanished

Kev has reset something and I've been able to recreate and restore the database and site to working order.
Still no wiser why it vanished to start with.
Word_Warrior
Grafter
Posts: 502
Registered: 30-07-2007

Re: PAYH Database vanished

For the second time in a week all my websites (5) have been lost. First they were suspended because of non payment NOT TRUE and this morning all five were broken and showing database errors 'could not connect'. When I tried to restore two of them it suspended them and I can't do anything with them now. I'm beginning to lose patience with PAYH and plusnet who brushed me off with a not our fault answer. Plusnet, I pay you for PAYH sort it.  Angry