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Orange light and flashing b

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Ajk220472
Newbie
Posts: 1
Registered: 2 weeks ago

Orange light and flashing b

Recently had an engineer out as net kept dropping (10/02/19). He found a fault with phone line which is now working. But my internet is flashing an orange b and solid orange line. Engineer said it should take 20 minutes to reconnect. 2 days later I'm still waiting. Have tried resetting and unplugging. Any help please. 🙄
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 821
Thanks: 174
Fixes: 36
Registered: ‎26-03-2018

Re: Orange light and flashing b

Hi @Ajk220472 

 

Welcome to the Forums - sorry it's not under better circumstances. 

 

Having checked your account I can see that this issue is being dealt with by a dedicated case handler from our High Level Escalations Team. 

 

It looks as though you have closed the specific complaint ticket as can be seen here - so I've gone ahead and reopened this for you. 

 

Can you please direct further correspondence via this ticket so that your Case Handler can be kept up to date with the issues? 

 

Thanks,

MoR

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team