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Openreach contact

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Grafter
Posts: 160
Thanks: 6
Registered: ‎29-12-2007

Openreach contact

Anybody know how to contact openreach that's not a service problem. 

Have a parcel delivered to me but addressed to what appears to be the nearby bt microwave linked cabinet that connects us to the exchange.

 

5 REPLIES 5
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Rising Star
Posts: 124
Thanks: 14
Fixes: 3
Registered: ‎28-09-2020

Re: Openreach contact

The virtual chat assistant at the bottom of https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach may help. Could try choosing the options Others > Contact our Agent then fill out the form. 

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Grafter
Posts: 160
Thanks: 6
Registered: ‎29-12-2007

Re: Openreach contact

Thanks for info but tried that a few days ago but just given it another try with same results after filling in form. Says no agent available please try later.

It's a substantial piece of what appears to be expensive rack mounting switching equipment. Method of delivery indicates that it's something that is urgently required but it has been with me since last Thursday. 

 

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Rising Star
Posts: 124
Thanks: 14
Fixes: 3
Registered: ‎28-09-2020

Re: Openreach contact

Try sending Openreach a message via Twitter

Highlighted
Grafter
Posts: 160
Thanks: 6
Registered: ‎29-12-2007

Re: Openreach contact

Thanks, never thought of that but have been going to get a twitter account for a while to get local news feeds so it will kill two birds with the one proverbial stone. 

Regards Mick

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Hero
Posts: 4,742
Thanks: 1,449
Fixes: 27
Registered: ‎30-07-2008

Re: Openreach contact

This might get their attention:

 

"For media queries, please contact press@openreach.co.uk or call 02078097950."

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