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Not sure how to raise a ticket!

FIXED
journeys
Community Veteran
Posts: 3,829
Thanks: 44
Fixes: 1
Registered: ‎24-09-2008

Not sure how to raise a ticket!

Where do I start? I have a broadband fault, The line appears to be downgraded since a lightning strike There only seems to be an option to phone.

Is there a link where I can post the fault online, 

 

thanks

4 REPLIES 4
Mustrum
Community Veteran
Posts: 2,445
Thanks: 541
Fixes: 54
Registered: ‎13-08-2015

Re: Not sure how to raise a ticket!

Gel
All Star
Posts: 2,056
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Registered: ‎02-08-2007
journeys
Community Veteran
Posts: 3,829
Thanks: 44
Fixes: 1
Registered: ‎24-09-2008

Re: Not sure how to raise a ticket!

Guys - many thanks

Chris
Legend
Posts: 17,724
Thanks: 598
Fixes: 168
Registered: ‎05-04-2007

Re: Not sure how to raise a ticket!

I've tested your line and it's showing as connected back around the same speeds it was a few weeks ago. Back to normal?

 Ignore that, from your other thread I can see it's not back to normal.

https://community.plus.net/t5/Broadband/Lightning-strikes/td-p/1373363

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.