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Not Authorized to View This Page [CFN #0004] on ccgi

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Newbie
Posts: 4
Registered: ‎01-04-2008

Re: Not Authorized to View This Page [CFN #0004] on ccgi

Site came alive again at 18:50. Thanks for sorting this out.

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Plusnet Help Team
Plusnet Help Team
Posts: 8,052
Thanks: 958
Fixes: 391
Registered: ‎01-01-2012

Re: Not Authorized to View This Page [CFN #0004] on ccgi

Glad to hear that the issue is resolved for the majority of you.

 

@knowdice We can't see any issues remotely that would cause this. Have you tried resetting your account password here?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
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Grafter
Posts: 337
Registered: ‎25-04-2008

Re: Not Authorized to View This Page [CFN #0004] on ccgi

Hi Matthew, Yes have tried resetting password, and when phoning in to support get asked for 2 characters from password and these seem to be correct. Get this message when resetting password: You have successfully changed your password. There has been an error in updating your WebStats password, please try again later. Also have tried different browsers.
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Hooked
Posts: 5
Registered: ‎13-05-2019

Re: Not Authorized to View This Page [CFN #0004] on ccgi

Our site is now back and running - thanks.

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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: Not Authorized to View This Page [CFN #0004] on ccgi

 

Sorry to hear this, @knowdice

 

We can see the successful password resets being reflected on your account from our side, so it's odd that this isn't working for you.

 

Could you try deleting the cache/cookies of the browsers in question and then try setting your password to 'password' (without the punctuation) temporarily to see if that works (in case its a formatting issue).

 

If this doesn't work we'll likely need to raise this to our software team on your behalf.

 

Best wishes

 

Dave

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Newbie
Posts: 4
Thanks: 2
Registered: ‎15-05-2019

Re: Not Authorized to View This Page [CFN #0004] on ccgi

This is still an issue for me. Please PM is you need any specific details.

 

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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: Not Authorized to View This Page [CFN #0004] on ccgi

 

Hi @duds,

 

Sorry to hear that you're experiencing problems after the fix rollout.

 

Could you let us know how this is representing itself at your end? Do you see an error message as per the OP on this thread?

 

Thanks

 

Dave

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Newbie
Posts: 4
Thanks: 2
Registered: ‎15-05-2019

Re: Not Authorized to View This Page [CFN #0004] on ccgi

This is resolved now... it looks like there were two issues. When the initial issue first occurred, I changed the PHP version setting in the portal. Just now I edited the php change out of the .htaccess file in the public folder. Now my sites are restored.

 

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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: Not Authorized to View This Page [CFN #0004] on ccgi

 

Glad to hear this, @duds

 

Let us know if there's anything else you need.

 

Best wishes

 

Dave

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Grafter
Posts: 30
Thanks: 2
Fixes: 2
Registered: ‎01-11-2015

Re: Not Authorized to View This Page [CFN #0004] on ccgi

Dave,

Thanks to you and the team for helping sort this out over the last few days. 

Kiwi

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Grafter
Posts: 337
Registered: ‎25-04-2008

Re: Not Authorized to View This Page [CFN #0004] on ccgi

Dave,

That worked, wasn't the cache.

FYI you can't use "password" so used "password2".

And have gone to a completely new secure password  Wink

Many thanks for your help.