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Not Authorized to View This Page [CFN #0004] on ccgi

spidermonkey
Hooked
Posts: 9
Registered: ‎28-09-2010

Not Authorized to View This Page [CFN #0004] on ccgi

Getting 'Not Authorized to View This Page [CFN #0004]' on all my php pages on both our plusnet accounts this morning.

Was all working fine yesterday and haven't changed anything.

Have plusnet changed something?

 

55 REPLIES 55
argonot
Newbie
Posts: 4
Registered: ‎01-04-2008

Re: Not Authorized to View This Page [CFN #0004] on ccgi

Same problem here. My upload logs show that it was OK at 05:40 but errored at 05:45. Connection to the server via ftp seems OK user is accepted, but submitting password errors with '530 Login incorrect'.
geehawk
Rising Star
Posts: 98
Thanks: 29
Registered: ‎07-07-2016

Re: Not Authorized to View This Page [CFN #0004] on ccgi

Same problem here...

BigDaz
Rising Star
Posts: 64
Thanks: 2
Fixes: 1
Registered: ‎15-08-2007

Re: Not Authorized to View This Page [CFN #0004] on ccgi

I'm getting the same with mine.

UncleZen
Rising Star
Posts: 111
Thanks: 16
Fixes: 2
Registered: ‎15-08-2008

Re: Not Authorized to View This Page [CFN #0004] on ccgi

Same here...

Penny
Superuser
Superuser
Posts: 1,321
Thanks: 819
Fixes: 8
Registered: ‎05-04-2007

Re: Not Authorized to View This Page [CFN #0004] on ccgi

SU Escalation

Superuser escalation

This topic has been escalated by one of the Superusers with the request that the ccgi server (hostopia) be checked.

Escalation does not imply progressing this matter will be given priority, nor that a different outcome will result.


 

Penny Rollo * * * joined Force9 on 17/02/98 * * * with PlusNet from 2000 onwards * * * personal website at pennymidasrollo.plus.com
Project HappyChild website (free educational resources for kids and schools, plus directory of charities helping children) 1998 onwards
Superusers are not PlusNet staff but do have a direct line of communication into the business to raise issues, concerns and feedback from the Community.
12stringbassist
Grafter
Posts: 38
Thanks: 8
Fixes: 1
Registered: ‎11-05-2016

Re: Not Authorized to View This Page [CFN #0004] on ccgi

Same here. I hope it isn't totally borked.

My webspace and ccgi is the reason why I stay with plusnet.
If it's knackered, I might as well get out.

12stringbassist
Grafter
Posts: 38
Thanks: 8
Fixes: 1
Registered: ‎11-05-2016

Re: Not Authorized to View This Page [CFN #0004] on ccgi

knowdice
Rising Star
Posts: 381
Thanks: 19
Registered: ‎25-04-2008

Re: Not Authorized to View This Page [CFN #0004] on ccgi

Same here, still down 8:39 13/05/19

 

Not Authorized to View This Page [CFN #0004]

andydg
Grafter
Posts: 46
Thanks: 10
Registered: ‎16-03-2010

Re: Not Authorized to View This Page [CFN #0004] on ccgi

all down for me too .. 

I see has been escalated but is it worth raising as a ticket?

knowdice
Rising Star
Posts: 381
Thanks: 19
Registered: ‎25-04-2008

Re: Not Authorized to View This Page [CFN #0004] on ccgi

Have just raised a ticket and referenced this thread...

Beyhive
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 722
Fixes: 44
Registered: ‎25-02-2019

Re: Not Authorized to View This Page [CFN #0004] on ccgi

Hi everyone,

 

Thank you for making us aware of the issue and I am sorry for the inconvenience cause.

 

I have raised an incident regarding this issue to the relevant team who are currently investigating it.

 

We will let know once we get more updates.


Thank you all for your patience.

If this post resolved your issue please click the 'This fixed my problem' button
 Faris
 Plusnet Help Team
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,900
Thanks: 5,008
Fixes: 316
Registered: ‎04-04-2007

Re: Not Authorized to View This Page [CFN #0004] on ccgi

@knowdice, your issue is slightly different in that your DNS records have gone walkabouts. I've made some changes that should remedy that within 24 hours or so.

For everybody else, our suppliers are looking into it. Seems to be an issue affecting permissions.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

knowdice
Rising Star
Posts: 381
Thanks: 19
Registered: ‎25-04-2008

Re: Not Authorized to View This Page [CFN #0004] on ccgi

NOooo... Roll_eyes

 

I changed the DNS record this morning to point to an alternate website.

Was just waiting for it to propagate...

See ticket - 190102801

Hostopia are just to unreliable at the moment Sad

 

 

 

 

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: Not Authorized to View This Page [CFN #0004] on ccgi

Let us know how it goes once it has propagated.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet