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Not Authorized to View This Page [CFN #0004] on ccgi

spidermonkey
Hooked
Posts: 9
Registered: ‎28-09-2010

Not Authorized to View This Page [CFN #0004] on ccgi

Getting 'Not Authorized to View This Page [CFN #0004]' on all my php pages on both our plusnet accounts this morning.

Was all working fine yesterday and haven't changed anything.

Have plusnet changed something?

 

55 REPLIES 55
argonot
Newbie
Posts: 4
Registered: ‎01-04-2008

Re: Not Authorized to View This Page [CFN #0004] on ccgi

Same problem here. My upload logs show that it was OK at 05:40 but errored at 05:45. Connection to the server via ftp seems OK user is accepted, but submitting password errors with '530 Login incorrect'.
geehawk
Grafter
Posts: 42
Thanks: 9
Registered: ‎07-07-2016

Re: Not Authorized to View This Page [CFN #0004] on ccgi

Same problem here...

BigDaz
Rising Star
Posts: 57
Thanks: 2
Fixes: 1
Registered: ‎15-08-2007

Re: Not Authorized to View This Page [CFN #0004] on ccgi

I'm getting the same with mine.

UncleZen
Grafter
Posts: 92
Thanks: 6
Registered: ‎15-08-2008

Re: Not Authorized to View This Page [CFN #0004] on ccgi

Same here...

Superuser
Superuser
Posts: 816
Thanks: 403
Registered: ‎05-04-2007

Re: Not Authorized to View This Page [CFN #0004] on ccgi

SU Escalation

Superuser escalation

This topic has been escalated by one of the Superusers with the request that the ccgi server (hostopia) be checked.

Escalation does not imply progressing this matter will be given priority, nor that a different outcome will result.


 

Penny Rollo * Force 9 from 17/02/98 * PlusNet from 2000 onwards
Project HappyChild - free maths worksheets, free French-English
worksheets and 12 other languages
personal site www.pennymidasrollo.plus.com
12stringbassist
Dabbler
Posts: 17
Fixes: 1
Registered: ‎11-05-2016

Re: Not Authorized to View This Page [CFN #0004] on ccgi

Same here. I hope it isn't totally borked.

My webspace and ccgi is the reason why I stay with plusnet.
If it's knackered, I might as well get out.

12stringbassist
Dabbler
Posts: 17
Fixes: 1
Registered: ‎11-05-2016

Re: Not Authorized to View This Page [CFN #0004] on ccgi

knowdice
Grafter
Posts: 337
Registered: ‎25-04-2008

Re: Not Authorized to View This Page [CFN #0004] on ccgi

Same here, still down 8:39 13/05/19

 

Not Authorized to View This Page [CFN #0004]

andydg
Grafter
Posts: 45
Thanks: 10
Registered: ‎16-03-2010

Re: Not Authorized to View This Page [CFN #0004] on ccgi

all down for me too .. 

I see has been escalated but is it worth raising as a ticket?

knowdice
Grafter
Posts: 337
Registered: ‎25-04-2008

Re: Not Authorized to View This Page [CFN #0004] on ccgi

Have just raised a ticket and referenced this thread...

Plusnet Help Team
Plusnet Help Team
Posts: 158
Thanks: 44
Fixes: 12
Registered: ‎25-02-2019

Re: Not Authorized to View This Page [CFN #0004] on ccgi

Hi everyone,

 

Thank you for making us aware of the issue and I am sorry for the inconvenience cause.

 

I have raised an incident regarding this issue to the relevant team who are currently investigating it.

 

We will let know once we get more updates.


Thank you all for your patience.

If this post resolved your issue please click the 'This fixed my problem' button
 Faris N
 Plusnet Help Team
Community Gaffer
Community Gaffer
Posts: 13,905
Thanks: 1,423
Fixes: 118
Registered: ‎04-04-2007

Re: Not Authorized to View This Page [CFN #0004] on ccgi

@knowdice, your issue is slightly different in that your DNS records have gone walkabouts. I've made some changes that should remedy that within 24 hours or so.

For everybody else, our suppliers are looking into it. Seems to be an issue affecting permissions.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

knowdice
Grafter
Posts: 337
Registered: ‎25-04-2008

Re: Not Authorized to View This Page [CFN #0004] on ccgi

NOooo... Roll eyes

 

I changed the DNS record this morning to point to an alternate website.

Was just waiting for it to propagate...

See ticket - 190102801

Hostopia are just to unreliable at the moment Sad

 

 

 

 

Plusnet Help Team
Plusnet Help Team
Posts: 12,490
Thanks: 3,836
Fixes: 621
Registered: ‎21-04-2017

Re: Not Authorized to View This Page [CFN #0004] on ccgi

Let us know how it goes once it has propagated.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team