Not Authorized to View This Page [CFN #0004] on ccgi
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Re: Not Authorized to View This Page [CFN #0004] on ccgi
14-05-2019 8:43 PM
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Site came alive again at 18:50. Thanks for sorting this out.
Re: Not Authorized to View This Page [CFN #0004] on ccgi
15-05-2019 9:16 AM
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Re: Not Authorized to View This Page [CFN #0004] on ccgi
15-05-2019 9:24 AM
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Re: Not Authorized to View This Page [CFN #0004] on ccgi
15-05-2019 9:30 AM
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Our site is now back and running - thanks.
Re: Not Authorized to View This Page [CFN #0004] on ccgi
15-05-2019 11:18 AM
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Sorry to hear this, @knowdice
We can see the successful password resets being reflected on your account from our side, so it's odd that this isn't working for you.
Could you try deleting the cache/cookies of the browsers in question and then try setting your password to 'password' (without the punctuation) temporarily to see if that works (in case its a formatting issue).
If this doesn't work we'll likely need to raise this to our software team on your behalf.
Best wishes
Dave
Re: Not Authorized to View This Page [CFN #0004] on ccgi
15-05-2019 12:43 PM
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This is still an issue for me. Please PM is you need any specific details.
Re: Not Authorized to View This Page [CFN #0004] on ccgi
15-05-2019 1:01 PM
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Hi @duds,
Sorry to hear that you're experiencing problems after the fix rollout.
Could you let us know how this is representing itself at your end? Do you see an error message as per the OP on this thread?
Thanks
Dave
Re: Not Authorized to View This Page [CFN #0004] on ccgi
15-05-2019 1:28 PM
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This is resolved now... it looks like there were two issues. When the initial issue first occurred, I changed the PHP version setting in the portal. Just now I edited the php change out of the .htaccess file in the public folder. Now my sites are restored.
Re: Not Authorized to View This Page [CFN #0004] on ccgi
15-05-2019 1:33 PM
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Re: Not Authorized to View This Page [CFN #0004] on ccgi
15-05-2019 2:09 PM
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Dave,
Thanks to you and the team for helping sort this out over the last few days.
Kiwi
Re: Not Authorized to View This Page [CFN #0004] on ccgi
15-05-2019 3:27 PM
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Dave,
That worked, wasn't the cache.
FYI you can't use "password" so used "password2".
And have gone to a completely new secure password
Many thanks for your help.
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