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Not Authorized to View This Page [CFN #0004] on ccgi

knowdice
Grafter
Posts: 337
Registered: ‎25-04-2008

Re: Not Authorized to View This Page [CFN #0004] on ccgi

Moved to SmarterASP.Net Embarrassed

Took 4 hours for DNS to propagate.

 

spidermonkey
Hooked
Posts: 9
Registered: ‎28-09-2010

Re: Not Authorized to View This Page [CFN #0004] on ccgi

Down for 2 days and counting - can we get an update?

 

 

Beyhive
Plusnet Help Team
Plusnet Help Team
Posts: 722
Thanks: 100
Fixes: 43
Registered: ‎25-02-2019

Re: Not Authorized to View This Page [CFN #0004] on ccgi

Hi @spidermonkey

 

I am sorry for the time it is taking to get this issue fixed.

 

We are still awaiting an update from Hostopia for the incident. We will let you know once we get further updates.

 

Thank you for your patience.

If this post resolved your issue please click the 'This fixed my problem' button
 Faris
 Plusnet Help Team
DaveDoc
Hooked
Posts: 5
Registered: ‎13-05-2019

Re: Not Authorized to View This Page [CFN #0004] on ccgi

Our site has also been down for 2 days. There's No FTP access but can now login at hosting.plus.net... However all directories and files are missing.  

EmilyD
Plusnet Help Team
Plusnet Help Team
Posts: 1,959
Thanks: 339
Fixes: 110
Registered: ‎26-03-2018

Re: Not Authorized to View This Page [CFN #0004] on ccgi

Hi @DaveDoc,


I'm sorry that you're also affected by this issue and for any inconvenience that this is causing. I've added your account details to the open incident to make sure that the relevant team are aware that your account is affected.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
SorNet117
Dabbler
Posts: 14
Thanks: 1
Registered: ‎18-09-2017

Re: Not Authorized to View This Page [CFN #0004] on ccgi

I also have the same problem with the same error message.

Furthermore, I am alo unable to access my cgi space or my admin etc.

This is a very awkward situation for me as I am a teacher and I am currently supposed to be taking mock exam bookings but parents are unable to access any of my php pages.

 

Why is this issue taking so long to sort out?

Steve_Davies
Newbie
Posts: 1
Registered: ‎09-01-2019

Re: Not Authorized to View This Page [CFN #0004] on ccgi

Same here. Working OK a few days ago, now not and haven't changed anything. Last time I saw his I seem to recall a problem with the database server rather than ccgi.

MasterOfReality
Plusnet Help Team
Plusnet Help Team
Posts: 1,639
Thanks: 275
Fixes: 57
Registered: ‎26-03-2018

Re: Not Authorized to View This Page [CFN #0004] on ccgi

@Steve_Davies - @SorNet117 

 

I've added you both to the open internal incident ticket. 

 

Please accept my apologies, and thank you for the patience and understanding you have shown whilst we have been working on this issue.

 

Kind Regards,

MoR

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team
Kiwi2
Grafter
Posts: 41
Thanks: 5
Fixes: 2
Registered: ‎01-11-2015

Re: Not Authorized to View This Page [CFN #0004] on ccgi

Hi MoR,

Could you add my site to the ticket as well please:

   ScriptRehearser.com

It's been down since Sunday and it's now Tuesday...

Kiwi2

spidermonkey
Hooked
Posts: 9
Registered: ‎28-09-2010

Re: Not Authorized to View This Page [CFN #0004] on ccgi

How about plusnet 'do us proud' and push Hostopia for an update/timescale/reason for the issue?

 

RandallFlagg
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: Not Authorized to View This Page [CFN #0004] on ccgi

 

Hi @Kiwi2 - I've added your details to the support ticket.

 

@spidermonkey - we're chasing this with Hostopia as you'd expect and will advise as soon as we know more.

 

 

Best wishes

 

Dave

12stringbassist
Dabbler
Posts: 23
Thanks: 1
Fixes: 1
Registered: ‎11-05-2016

Re: Not Authorized to View This Page [CFN #0004] on ccgi

Can you please add mine to the ticket - [Removed].
Thanks.

Moderator's note by Dick (Strat): Personal information removed from a public forum (to an area that staff can see).

RandallFlagg
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: Not Authorized to View This Page [CFN #0004] on ccgi

 

Added @12stringbassist

 

You may wish to edit your post to remove your username from the public domain!

 

Thanks

 

Dave

12stringbassist
Dabbler
Posts: 23
Thanks: 1
Fixes: 1
Registered: ‎11-05-2016

Re: Not Authorized to View This Page [CFN #0004] on ccgi

Thanks very much.
I can't edit my post now, but I have no problem with the user name being there.

RandallFlagg
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: Not Authorized to View This Page [CFN #0004] on ccgi

 

No worries @12stringbassist

 

I've flagged it to a mod to edit on your behalf anyway

 

Best wishes

 

Dave