Not Authorized to View This Page [CFN #0004] on ccgi

[#1]

Getting 'Not Authorized to View This Page [CFN #0004]' on all my php pages on both our plusnet accounts this morning.

Was all working fine yesterday and haven't changed anything.

Have plusnet changed something?

[#2]

Same problem here. My upload logs show that it was OK at 05:40 but errored at 05:45. Connection to the server via ftp seems OK user is accepted, but submitting password errors with '530 Login incorrect'.

[#3]

Same problem here...

[#4]

I'm getting the same with mine.

[#5]

Same here...

[#6]

SU Escalation

Superuser escalation

This topic has been escalated by one of the Superusers with the request that the ccgi server (hostopia) be checked.

Escalation does not imply progressing this matter will be given priority, nor that a different outcome will result.

[#7]

Same here. I hope it isn't totally borked.

My webspace and ccgi is the reason why I stay with plusnet.
If it's knackered, I might as well get out.

[#8]

My test forum is working. http://ccgi.crazeeworld.plus.com/2018/index.php

However, http://ccgi.crazeeworld.plus.com/slade/index.php isn't. Weird stuff..

[#9]

Same here, still down 8:39 13/05/19

Not Authorized to View This Page [CFN #0004]

[#10]

all down for me too .. 

I see has been escalated but is it worth raising as a ticket?

[#11]

Have just raised a ticket and referenced this thread...

[#12]

Hi everyone,

Thank you for making us aware of the issue and I am sorry for the inconvenience cause.

I have raised an incident regarding this issue to the relevant team who are currently investigating it.

We will let know once we get more updates.

Thank you all for your patience.

[#13]

@knowdice, your issue is slightly different in that your DNS records have gone walkabouts. I've made some changes that should remedy that within 24 hours or so.

For everybody else, our suppliers are looking into it. Seems to be an issue affecting permissions.

[#14]

NOooo...

I changed the DNS record this morning to point to an alternate website.

Was just waiting for it to propagate...

See ticket - 190102801

Hostopia are just to unreliable at the moment

[#15]

Let us know how it goes once it has propagated.