(Nord)VPN, Plusnet and BBC iPlayer
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(Nord)VPN, Plusnet and BBC iPlayer
11-01-2019 1:51 PM
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Hi
Does anyone here have a VPN? do you have any problem streaming from the BBC iPlayer when your VPN is connected?
I have just signed up to NordVPN and it works pretty well perfectly, except that the iPlayer won't stream ("the content isn't working at the moment"). Works as soon as I disconnect the VPN and fails again as soon as I reconnect it. It's nothing to do with the VPN making it think I'm in the wrong region (you get a different message on the iPlayer when that's the case).
The VPN support seem to think it's an issue at my end but it happens on multiple devices, so v. unlikely.
I was just wondering whether it's anything to do with Plusnet?
Anyone?
Samo
Re: (Nord)VPN, Plusnet and BBC iPlayer
11-01-2019 2:23 PM
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It's possible that the BBC have blacklisted the IP's that are issued by the VPN supplier. People often use VPN's when abroad to get around the restrictions by the BBC and others to only allow use from UK IP addresses. Whilst the VPN suppliers do use UK IP's the broadcasters get wise to which set of IP's are used by the VPN's and tend to block them. Having said that NordVPN are one of the more aware suppliers and do change their IP set quite often to avoid blocking.
https://www.reviewsfire.com/tech/bbc-iplayer-detecting-vpn-how-to-fix/
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: (Nord)VPN, Plusnet and BBC iPlayer
11-01-2019 2:31 PM
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Just tried iPlayer Video and it didn't work until I switched the protocol from TCP to UDP.
Check that in preferences and see if it helps.
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: (Nord)VPN, Plusnet and BBC iPlayer
11-01-2019 2:38 PM
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Hey Samo. I've got in touch with a colleague from our networks team regarding this and they've said that it wouldn't be to do with us as you'd be using a different IP address from what we've provided you with since you're using a VPN.
It may be worth contacting BBC and advising them of the IP address you get while on NordVPN and see if they can see anything out of place or anything they can do.
Hope this helps.
Re: (Nord)VPN, Plusnet and BBC iPlayer
11-01-2019 2:46 PM
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I use NordVPN and stream the radio without any issue.
Radio will work with any IP. I use BBC Radio player on my phone in Portugal without a VPN, all it does is ask you to login once with a BBC ID.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: (Nord)VPN, Plusnet and BBC iPlayer
11-01-2019 2:53 PM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: (Nord)VPN, Plusnet and BBC iPlayer
11-01-2019 3:13 PM
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True
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: (Nord)VPN, Plusnet and BBC iPlayer
13-01-2019 7:31 PM
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Re: (Nord)VPN, Plusnet and BBC iPlayer
13-01-2019 7:48 PM
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So it seems it's just a lot of 'suck it and see' and trying out all of the 600-odd uk servers until I find one that seems to work consistently.
Cheers
Samo
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