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No service at all

Posts: 13
Registered: ‎23-11-2016

No service at all

Can't get broadband as there's a fault on the line taking 4 months to fix and counting, engineers not turning up for their appointment, if you're not there for the engineer it's a £50 fine but we wait in for 2 days and no one shows, no compensation, how is that fair?

Also, if engineers aren't turning up to customer appointments I assume they won't be turning up to any other appointments either therefore no work is being done, do the engineers actually exist or is there not enough engineers to do the job and customers are just being fobbed off?

this is a strange way to run a company is it not?

Plusnet Help Team
Plusnet Help Team
Posts: 13,756
Thanks: 267
Fixes: 78
Registered: ‎27-04-2007

Re: No service at all

Hi there, I've replied to your other post regarding this here

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Posts: 19,292
Thanks: 2,167
Fixes: 350
Registered: ‎11-01-2008

Re: No service at all

Moderators Note.

thread locked in favour of the one linked by Adam.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'