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No cashback email

FIXED
treesoh
Newbie
Posts: 4
Registered: ‎14-10-2019

No cashback email

Can someone please send the email so I can claim my cashback, or accept it on my behalf? Much like my router, it has mysteriously failed to arrive on time.

3 REPLIES 3
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,574
Thanks: 6,082
Fixes: 1,016
Registered: ‎21-04-2017

Re: No cashback email

Fix

Thanks for getting in touch @treesoh From what I can see we emailed you on 08-Oct-2019 at 00:01 from "no-reply@plusnetrewards.com" with instructions on how to claim your cashback. As this is yet to be claimed, I've auto-redeemed this for you now which means you'll get a cheque within 30 days.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
treesoh
Newbie
Posts: 4
Registered: ‎14-10-2019

Re: No cashback email

OK, thanks.

The only email I received from Plusnet on the 8th is regarding an issue surrounding the router, which wasn't sent out on time. There's nothing either in my inbox, or junk folder regarding cashback. I checked for it specifically every day, so that's something you will want to look into lest it be said Plusnet don't want people claiming. I checked my Plusnet email account too and the emails from Plusnet are duplicated in there, but there's nothing about cashback, just the same ones which were also sent to my personal email. I can say with confidence that I never received such an email from Plusnet. 

Perhaps the fiendish Saruman intercepted it? Maybe Sauron sent out the winged Nazgul to claim it for his own? As it is now solved, I can't say that I care too much, as long as we're clear that the email did not arrive.

Thanks

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,574
Thanks: 6,082
Fixes: 1,016
Registered: ‎21-04-2017

Re: No cashback email

Thanks for the feedback.

Let us know if there's anything else we can help you with.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team