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Newbie having problems connecting

wollastons
Newbie
Posts: 5
Registered: ‎20-02-2009

Newbie having problems connecting


I'm the first to admit I'm new at this but I have tried to read a lot of the postings here before looking like a complete numpty!
I have requested the trial of PAYH, but on accessing https://plesk-host06.plus.net:8443 I receive a "Internet Explorer cannot open the webpage" error.  I have diabled my Finjan web-proxy and am running straight through a Watchguard firewall but I am getting into other sites without problems.  Is this because the particular pc I am at today is not connected using PlusNet as my ISP?  If not, any suggestions would be greatly appreciated - I have already tried deleting cookies relating to PlusNet and the community forums.
Many thanks,
Gavin
11 REPLIES 11
gordo
Grafter
Posts: 71
Registered: ‎05-08-2007

Re: Newbie having problems connecting

I just tried your link mate, and got a login box for the control panel both in Firefox and IE.  I am not sure I am using a plusnet connection, so that doesn't help . Not knowing your firewall, is there a feature to allow access to certain sites yt inserting the url to the site and clicking allow or something.
jelv
Community Veteran
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: Newbie having problems connecting

I've just tried it from the office without any problem - we are not on Plusnet.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
wollastons
Newbie
Posts: 5
Registered: ‎20-02-2009

Re: Newbie having problems connecting

Thanks for all your posts.
I've tried relaxing the firewall rules as much as I can but still no joy - however I have got someone else who is on a plusnet account to try it and they had no problem.  Therefore this is definately a problem with my connection but I don't know what else to try and unfortunately my current connection is the one I will be working from on this project Roll_eyes
Gavin
jelv
Community Veteran
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: Newbie having problems connecting

Have you tried a tracert to see where it breaks down?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
wollastons
Newbie
Posts: 5
Registered: ‎20-02-2009

Re: Newbie having problems connecting


I like your thinking!  The results got as far as:
Tracing route to plesk-host06.plus.net [212.56.83.200]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  10.0.15.254
  ...
  5    7 ms    6 ms    6 ms  be2.er10.thlon.ov.easynet.net [195.66.224.43]
  6    6 ms    6 ms    6 ms  linx-gw1.plus.net [195.66.224.164]
  7    12 ms    12 ms    12 ms  92.core.plus.net [212.159.1.92]
  8    *        *        *    Request timed out.
  9    *        *        *    Request timed out.
10    *        *        *    Request timed out.
11    *        *        *    Request timed out.
12    *        *        *    Request timed out.

Annoying to see it so close and yet so far!

Gavin
jelv
Community Veteran
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: Newbie having problems connecting

Actually that looks OK - the server obviously doesn't respond to these and that is the same point as I reached.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
gordo
Grafter
Posts: 71
Registered: ‎05-08-2007

Re: Newbie having problems connecting

same here,  I would be inclined to raise a ticket
wollastons
Newbie
Posts: 5
Registered: ‎20-02-2009

Re: Newbie having problems connecting


Thanks for all your help ... off to raise a ticket!
Gavin
gordo
Grafter
Posts: 71
Registered: ‎05-08-2007

Re: Newbie having problems connecting

Good luck buddy hope it gets sorted nice and quick
Kev_Mawson
Grafter
Posts: 196
Registered: ‎05-04-2007

Re: Newbie having problems connecting

Hi
Plesk uses Port 8443 and many office networks have this blocked as it is not a commonly used Port.
Can you check to see if you have this Port open
wollastons
Newbie
Posts: 5
Registered: ‎20-02-2009

Re: Newbie having problems connecting

Hi Kevin,
Thanks for the suggestion - I have opened ports 80, 443 and 8443 for https://plesk-host06.plus.net (212.56.83.200) and yet to no avail.  My only other thought is if the login portal references any other addresses that I may need to allow through?
Gavin