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New laptop - is my anti-virus software automatically loaded?

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Plusnet Help Team
Plusnet Help Team
Posts: 15,652
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Registered: ‎21-04-2017

Re: New laptop - is my anti-virus software automatically loaded?

I'm pretty sure the first 'Unlimited' is referring to the current standard broadband package which is named this but I agree that particular page could be clearerI'll raise this to the appropriate team who reviews our help and support articles. 

Thanks for flagging this up. 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Community Gaffer
Community Gaffer
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Registered: ‎29-09-2011

Re: New laptop - is my anti-virus software automatically loaded?


@Mav wrote:

I think it could be made clearer, though.


It can be, and it will be Smiley I'm on it now.

 Jono H
 Plusnet Community Manager
mirandashell
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Registered: ‎12-02-2019

Re: New laptop - is my anti-virus software automatically loaded?

Fix

Thank you everyone for the advice.

 

As you can see I contacted the call centre yesterday and spoke to a techy.  He set me up and promised me faithfully I will not be charged extra.  So I shall be scrutinising my next bill very carefully!  

 

Thanks all,