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New laptop - is my anti-virus software automatically loaded?

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mirandashell
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New laptop - is my anti-virus software automatically loaded?

I have anti-virus software as part of my broadband package.  But I recently bought a new laptop that came with a free month of McAfee.  That has now run out but I can't find anything else from PN.  So how do I find out and how can I load it from PN if it's not there?

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Moderator
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Re: New laptop - is my anti-virus software automatically loaded?

You should find it here under add-ons https://www.plus.net/AddOns.html

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mirandashell
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Re: New laptop - is my anti-virus software automatically loaded?

It's not an add-on that I pay extra for.  It's the anti-virus that comes with my fibre broadband.  It's part of the package.

idonno
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Re: New laptop - is my anti-virus software automatically loaded?

A fully featured security package, including all you need to stay safe online.

  • Anti-Virus and Anti-Spyware - email, chat and browse without worry
  • Firewall defends your PC from hackers and viruses
  • Identity theft protection and Anti-Phishing
  • McAfee SiteAdvisor? shows you website safety ratings
  • Protect up to 7 PCs

 

Free!

As it says, its free................you just add it.

Moderator's note by Mike (Mav): Full quote of preceding post removed as per Forum rules.
Ever helpful. :grin: Sure, I’d love to help you out. Now which way did you come in?
mirandashell
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Re: New laptop - is my anti-virus software automatically loaded?

On the link you posted, it said it's 3 months free and then it has to be paid for.  

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Re: New laptop - is my anti-virus software automatically loaded?

@mirandashell 

If you click on Add-ons once logged in you get a page showing Plusnet Protect is free.

 

I just added and it showed a fee of £0.00 before I removed it.

 

Edit: The link suppled by @dvorak does, indeed, go to the same page for me.

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mirandashell
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Re: New laptop - is my anti-virus software automatically loaded?

Thanks for your reply but that's not what I'm getting.  I just signed in and went straight to add-ons.  Ths is what I got

 

https://www.plus.net/AddOns.html

 

Are you sure that you aren't getting a different page cos you're a mod?

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Re: New laptop - is my anti-virus software automatically loaded?

Moderators here at the community are just customers like yourself and have the same accounts as other customers.
Our experience on the PN account portal is the same as yours.

Which broadband package are you on?
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Re: New laptop - is my anti-virus software automatically loaded?


Moderators Note


This topic has been moved from Tech Help to Everything Else as it could be package / account related now.

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Re: New laptop - is my anti-virus software automatically loaded?

@mirandashell 

The following is what I get after clicking on Add-ons:

Capture.JPG

Are you able to save a screenshot of what you are getting and post here?

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Plusnet Help Team
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Re: New laptop - is my anti-virus software automatically loaded?

Thanks for getting in touch @mirandshell

I can see you've spoken with our support team this afternoon who have resolved this for you

Let us know if there's anything else we can help with

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Kevin
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Re: New laptop - is my anti-virus software automatically loaded?

Are you on Unlimited Fibre?

 

From the T's and C's...

It depends which broadband package you've got. It's free for Unlimited and Unlimited Fibre Extra customers. And it's £2 a month if you've got Unlimited Fibre.

To check how much it is for older broadband products, like Plusnet Value and Broadband Your Way take a look at our broadband product archive.

Kevin.
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Re: New laptop - is my anti-virus software automatically loaded?

@MatthewWheeler 

I was just checking the support pages for Plusnet Protect and under 'How much does it cost?' there seems to be some conflicting information;

Capture.png

Indicates free for Unlimited Fibre then £2 pm for Unlimited Fibre.

 

Edit: @Kevin Got there before me

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Kevin
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Re: New laptop - is my anti-virus software automatically loaded?

@Mav I assumed that meant free for the ordinary ADSL Unlimited broadband or Unlimited Fibre Extra.

But £2 per month if you just had Unlimited Fibre.

Kevin.
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Re: New laptop - is my anti-virus software automatically loaded?

@Kevin 

I think it could be made clearer, though.

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Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
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