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New billing system progress

daveplus
Pro
Posts: 566
Thanks: 122
Fixes: 7
Registered: ‎25-08-2010

New billing system progress

Would it be possible for Plusnet to provide a progress report on the new billing system?

4 REPLIES 4
gleneagles
Community Veteran
Posts: 10,692
Thanks: 2,209
Fixes: 16
Registered: ‎02-08-2007

Re: New billing system progress

I think we already get that on a regular basis in posts from customers who are using the system.

Clearly the new system must be of benefit to PN although the staff trying to sort out the problems must have head and ear ache from customers....lets hope it's all worth it in the end.

We are born into history and history is born into us.
madswitcher
Rising Star
Posts: 311
Thanks: 32
Registered: ‎01-08-2007

Re: New billing system progress

Ah ha,

so is this the reason that my account has been flagged in such a way that I cannot send emails over Virgin's network via the plusnet relay server?

 

Mike

Baldrick1
Seasoned Hero
Posts: 6,180
Thanks: 2,722
Fixes: 182
Registered: ‎30-06-2016

Re: New billing system progress

Why on earth would the two things be connected? 

madswitcher
Rising Star
Posts: 311
Thanks: 32
Registered: ‎01-08-2007

Re: New billing system progress

Hi Baldrick1

Billing systems will have access to account records and for setting up what is free and what is paid for. The problem affecting my email accounts is that a field in the account records for my domain has suddenly flipped from 'Paid' to 'Free'.  'Free' emails coming in over Relay.Plus.Net are blocked (according to Support)

A tenuous link I admit, I may be barking up the wrong tree.  but coincidence  Hmmm.

Cheers

Mike