Network drop

[#1]

Hello! What's occurring?

Is there something going on we don't know about, or is it just me? I'm getting 'twitchy'. What with all these people complaining about massive Spam since "Greenby!" (I'm still Spam free on Greenby) and MS & Gmail email blocking, blamed on "possible Spam" and my 'ancient' Windows PC getting MS Windows Defender updates pretty well daily, if not more frequently.

Late last night I had a network/Internet drop out. First for a very long time, first ever since being on full fibre. I hadn't even noticed! I turned my PC off to go to bed, then went to turn the router off (it's what I do!) and was surprised to find it sitting there with a steady orange light - at this time of night it is supposed to have it's lights off.

I rebooted the router the router - still orange. So I turned the PC back on - no Internet connection, the Edge MSN feed thingy left floating in the air over that lake. I tried looking at my Wi-Fi connection from Windows desktop; advised diagnosing the problem. Oops! Must be serious, advised to call the Plusnet doctor:

http://192.168.1.254/hurl_302_ContactSupport.htm

Though no fault showing on the ONT I thought it would do no harm to reboot it. I did and it restarted OK. I then rebooted the router - everything working OK. I've looked at the router's event logs but I can't seem to understand what happened.

Category All:

01:29:09, 02 Jun. System up
01:29:01, 02 Jun. 5G WPS feature disabled
01:29:01, 02 Jun. 2.4G WiFi DOWN
01:29:01, 02 Jun. 5G WPS feature disabled
01:29:01, 02 Jun. 5G WPA2 mode selected
01:29:01, 02 Jun. 5G WiFi UP
01:28:54, 02 Jun. WAN Auto-sensing last connection port: Ethernet WAN
00:00:14, 01 Oct. Booting firmware v0.10.00.04201-PN (Thu Apr 20 16:54:19 2023)
00:00:14, 01 Oct. System start Button press (PowerButton)
00:00:14, 01 Oct. System up
00:00:06, 01 Oct. 5G WPS feature disabled
00:00:06, 01 Oct. 2.4G WiFi DOWN
00:00:06, 01 Oct. 5G WPS feature disabled
00:00:06, 01 Oct. 5G WPA2 mode selected
00:00:06, 01 Oct. 5G WiFi UP
23:59:59, 30 Sep. WAN Auto-sensing last connection port: Ethernet WAN <--- This NTP?
23:02:17, 01 Jun. Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT
23:02:17, 01 Jun. DHCP device Connected: 192.168.1.132, **:**:**:**:**:**, Lizard
23:02:17, 01 Jun. 5G Client associate from **:**:**:**:**:** (IP=192.168.1.132) RSSI=-54, Rate=702Mbps, host Lizard

Category WAN:

01:29:25, 02 Jun. Success - secondary DNS servers
01:29:25, 02 Jun. Success - primary DNS servers
01:29:25, 02 Jun. WAN connection WAN1_INTERNET_ETH connected
01:29:14, 02 Jun. WAN Auto-sensing detected port Ethernet WAN
01:28:55, 02 Jun. WAN Auto-sensing last connection port: Ethernet WAN
23:59:59, 30 Sep. WAN Auto-sensing last connection port: Ethernet WAN <--- This NTP?
07:25:38, 01 Jun. WAN Sensing Auto sensing Complete, interface selected
07:25:38, 01 Jun. WAN Sensing Auto sensing Running
07:25:38, 01 Jun. Success - secondary DNS servers
07:25:38, 01 Jun. Success - primary DNS servers
07:25:38, 01 Jun. WAN connection WAN1_INTERNET_ETH connected
07:25:25, 01 Jun. WAN Auto-sensing detected port Ethernet WAN
07:25:07, 01 Jun. WAN Auto-sensing last connection port: Ethernet WAN

Category Boot:

08:15:20, 02 Jun. Booting firmware v0.10.00.04201-PN (Thu Apr 20 16:54:19 2023)
01:29:10, 02 Jun. Booting firmware v0.10.00.04201-PN (Thu Apr 20 16:54:19 2023)
00:00:14, 01 Oct. Booting firmware v0.10.00.04201-PN (Thu Apr 20 16:54:19 2023) <--- This NTP?
07:25:22, 01 Jun. Booting firmware v0.10.00.04201-PN (Thu Apr 20 16:54:19 2023)
04:09:42, 31 May. Booting firmware v0.10.00.04201-PN (Thu Apr 20 16:54:19 2023)
08:14:46, 30 May. Booting firmware v0.10.00.04201-PN (Thu Apr 20 16:54:19 2023)
10:19:00, 29 May. Booting firmware v0.10.00.04201-PN (Thu Apr 20 16:54:19 2023)

Temporary glitch somewhere? Scrambled GPON AES password, at ONT or at Openreach system? Who knows...

[#2]

Given the timing I would guess Openreach planned works somewhere between you and the Plusnet/BT core for where you are.

Sadly Plusnet don't make any means of seeing BT/Openreach planned works available but Zen do.

https://status.zen.co.uk/broadband/outages.aspx

If you find your are code in "Past Faults and Maintenance" for last night it might tell you something, although it's probably going to be no more than "Planned Engineering Works - Full Outage".

It's unrelated to your connection specifically (it's shared infrastructure) and unrelated to other PC and email related things you have observed.

Nothing to worry about, although ideally it would have just come back up and you would be none the wiser.

[#3]

@pvmb

If you have set the Hub's light to be off, a fault condition will override the setting so a connection or router fault is reported.

Solid orange - this means there is a network issue beyond the fibre connection to your property. Flashing orange would be a WAN port disconnect to the Hub to ONT

If you are powering off the Hub the time resets back to 30 Sept 23:59:59 so all log file entries will be from that time until the hub has resynced to the NTP server.

The hubs ntp client needs a connected PPPoE session to resync.

The message to contact support would because the hub has not reconnected to the plusnet work.

As to the cause, you're guess is as good as mine, probably Openreach up to something.

[#4]

If not the network playing up it could have been a mains surge or brown out. Put it down to things that go bump in the night.