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Need some advice

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Registered: ‎18-04-2020

Need some advice

Hi, 

I have just started with Plusnet and for some reason when I go on to Netflix it tells me my internet is Not Connected, which it obviously is, as my laptop is working!

It worked well before I changed providers.

Please can anyone help, I like my Netflix especially on these long days 😞😷

 

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Re: Need some advice


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This topic has been moved from Chat to Everything Else

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Re: Need some advice

Are you trying to access Netflix in your laptop or another device?
Is it a wired or wireless connection?
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Re: Need some advice

Hi Dvorak,

No not from lap top, from tv.

It's a wireless connection.

Thanks for taking the time to reply

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Re: Need some advice

Fix
It might be a daft question, did you update the wireless settings on the TV when you switched to Plusnet?
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Re: Need some advice

Hi again, 

Not sure what I did, or pressed in the settings list but whatever I did, worked.

many thanks

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Re: Need some advice

 Lol Not a daft Question...

That was Exactly what the problem was doh!