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Need Admin Access to Legacy "FreeNetName" Website Hosting

FIXED
towertheatre
Dabbler
Posts: 11
Thanks: 2
Registered: ‎20-08-2019

Need Admin Access to Legacy "FreeNetName" Website Hosting

Hello...

I'm the web-designer for the Tower Theatre Company, whose website was originally hosted (back in 2000) by FreeNetName (FNN).

FNN was then apparently bought by MadAsAFish (MAAF), which was in turn bought by PlusNet (PN).

We are now in the process of updating our website and need to change the DNS settings of the domain to point to the new site, but I can't get to those details.  Unfortunately, no one in the organisation knows how it was done 'back in the day', or how to access it now.

I can log into our MAAF account where the website is referenced (which I referenced in creating this account), but there is no information on how to get to the domain's administration controls.

A WhoIs query returned:

_______________________________________________________

$ whois towertheatre.org.uk

% IANA WHOIS server

% for more information on IANA, visit http://www.iana.org

% This query returned 1 object

 

refer:        whois.nic.uk

domain:       UK

organisation: Nominet UK

address:      Minerva House

address:      Edmund Halley Road

address:      Oxford Science Park

address:      Oxford  OX4 4DQ

address:      United Kingdom

 

contact:      administrative

name:         Managing Director

organisation: Nominet UK

address:      Minerva House

address:      Edmund Halley Road

address:      Oxford Science Park

address:      Oxford  OX4 4DQ

address:      United Kingdom

phone:        +44 1865 332211

fax-no:       +44 1865 332299

e-mail:       md@nominet.org.uk

 

contact:      technical

name:         Technical Director

organisation: Nominet UK

address:      Minerva House

address:      Edmund Halley Road

address:      Oxford Science Park

address:      Oxford  OX4 4DQ

address:      United Kingdom

phone:        +44 1865 332211

fax-no:       +44 1865 332299

e-mail:       td@nominet.org.uk

 

nserver:      DNS1.NIC.UK 213.248.216.1 2a01:618:400:0:0:0:0:1

nserver:      DNS2.NIC.UK 103.49.80.1 2401:fd80:400:0:0:0:0:1

nserver:      DNS3.NIC.UK 213.248.220.1 2a01:618:404:0:0:0:0:1

nserver:      DNS4.NIC.UK 2401:fd80:404:0:0:0:0:1 43.230.48.1

nserver:      NSA.NIC.UK 156.154.100.3 2001:502:ad09:0:0:0:0:3

nserver:      NSB.NIC.UK 156.154.101.3

nserver:      NSC.NIC.UK 156.154.102.3

nserver:      NSD.NIC.UK 156.154.103.3

ds-rdata:     43876 8 2 A107ED2AC1BD14D924173BC7E827A1153582072394F9272BA37E2353BC659603

whois:        whois.nic.uk

status:       ACTIVE

remarks:      Registration information: http://www.nic.uk/

created:      1985-07-24

changed:      2015-09-01

source:       IANA

    Domain name:

        towertheatre.org.uk

    Data validation:

        Nominet was able to match the registrant's name and address against a 3rd party data source on 10-Dec-2012

    Registrar:

        Plusnet Plc t/a Madasafish Broadband [Tag = MADASAFISH]

        URL: http://www.madasafish.com

    Relevant dates:

        Registered on: 02-Mar-2000

        Expiry date:  02-Mar-2020

        Last updated:  08-Feb-2018

    Registration status:

        Registered until expiry date.

    Name servers:

        ns1.force9.net

        ns2.force9.net

    WHOIS lookup made at 18:05:09 19-Aug-2019

_______________________________________________________

 

Can anyone help me get to the actual controls of this domain, please?  I notice that there are similar cases at:

https://community.plus.net/t5/Everything-else/Information-needed-about-an-old-web-site-hosted-by-you...

https://community.plus.net/t5/Everything-else/Freenetname-MADASAFISH-Domain-not-renewed/m-p/1586024

https://community.plus.net/t5/Everything-else/Domain-expiry-freenetname-madasafish/m-p/1559335

 

Thanks!

Alexander.

27 REPLIES 27
bobpullen
Community Gaffer
Community Gaffer
Posts: 14,912
Thanks: 2,524
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Registered: ‎04-04-2007

Re: Need Admin Access to Legacy "FreeNetName" Website Hosting

You can't. We've never offered the ability to modify the DNS entries or name servers for a Madasafish-hosted domain. You'll need to transfer it to another registrar that offers this functionality. Note that this will have implications on the routing of email for the domain.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

towertheatre
Dabbler
Posts: 11
Thanks: 2
Registered: ‎20-08-2019

Re: Need Admin Access to Legacy "FreeNetName" Website Hosting

Thanks very much for the quick reply.

Then the natural follow-up question: who do I need to talk to to "transfer [the domain] to another registrar that offers this functionality"?

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,142
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Registered: ‎01-01-2012

Re: Need Admin Access to Legacy "FreeNetName" Website Hosting

Thanks for getting in touch @towertheatre.

You'd need to sign up with another provider then contact us to provide the new hosters IPSTAG. We'll then arrange for the domain to be transferred over to your new hosting provider

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
towertheatre
Dabbler
Posts: 11
Thanks: 2
Registered: ‎20-08-2019

Re: Need Admin Access to Legacy "FreeNetName" Website Hosting

Thanks very much, Matthew.

I can log into our account on MadAsAFish, but functionality there is basically shut down for customer service (keep getting 404 Errors, and circular links).

I've found a hosting provider and their IPS-Tag.  How do I contact someone at PlusNet who can find our account - it's been a real challenge so far getting someone to understand, much less access it - and who can manage the transfer?

Appreciate the help!

Marksfish
Seasoned Pro
Posts: 1,014
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Registered: ‎22-11-2014

Re: Need Admin Access to Legacy "FreeNetName" Website Hosting

If you find it really difficult, going directly to Nominet should be relatively painless, but they do charge a small amount. I had to do it a few years ago when in dispute with a tag holder. So long as you can prove ownership of the domain, it should be quite quick.

https://www.nominet.uk/domain-support/#faq

adamwalker
Plusnet Help Team
Plusnet Help Team
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Registered: ‎27-04-2007

Re: Need Admin Access to Legacy "FreeNetName" Website Hosting

Hi towertheatre, 

 

You can always update us here with the IPSTAG or send me a PM if you like and I'll get things picked up on our side. 

 

If you decide to PM please update this post afterwards. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
towertheatre
Dabbler
Posts: 11
Thanks: 2
Registered: ‎20-08-2019

Re: Need Admin Access to Legacy "FreeNetName" Website Hosting

Thanks very much.

The target IPSTAG is: NAMECHEAP-INC

 

Their process advises:

"If you would like to transfer a .UK domain to Namecheap, you should ask your current registrar to change the IPS tag to NAMECHEAP-INC before you place the transfer request."

 

Could you please confirm when you've updated it on your side of things?  I'll then trigger the transfer from the other.

Appreciate the help!!

bobpullen
Community Gaffer
Community Gaffer
Posts: 14,912
Thanks: 2,524
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Registered: ‎04-04-2007

Re: Need Admin Access to Legacy "FreeNetName" Website Hosting


@towertheatre wrote:

I can log into our account on MadAsAFish, but functionality there is basically shut down for customer service (keep getting 404 Errors, and circular links).


Ugh, is that still happening? Try this link.

I've found a hosting provider and their IPS-Tag.  How do I contact someone at PlusNet who can find our account - it's been a real challenge so far getting someone to understand, much less access it - and who can manage the transfer?


Failing the support ticket route above, the website says this:-

domain.JPG


 

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

towertheatre
Dabbler
Posts: 11
Thanks: 2
Registered: ‎20-08-2019

Re: Need Admin Access to Legacy "FreeNetName" Website Hosting

Chasing this up, please...

Best,
Alexander.

TheMightyAJ
Plusnet Help Team
Plusnet Help Team
Posts: 1,251
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Registered: ‎26-03-2018

Re: Need Admin Access to Legacy "FreeNetName" Website Hosting

Hi @towertheatre,

Have you been able to try calling the number quoted on @bobpullen's post above?

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
towertheatre
Dabbler
Posts: 11
Thanks: 2
Registered: ‎20-08-2019

Re: Need Admin Access to Legacy "FreeNetName" Website Hosting

No...I was waiting for Adam to update the account with the IPS tag as he said he would.  See thread above 

Why is this so difficult? 

MisterW
Superuser
Superuser
Posts: 9,522
Thanks: 2,438
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Registered: ‎30-07-2007

Re: Need Admin Access to Legacy "FreeNetName" Website Hosting

@TheMightyAJ  do you realise that it's been illegal for some time (2014 I believe) to use 0844 numbers for post sale customer support?

towertheatre
Dabbler
Posts: 11
Thanks: 2
Registered: ‎20-08-2019

Re: Need Admin Access to Legacy "FreeNetName" Website Hosting


@adamwalker wrote:

Hi towertheatre, 

 

You can always update us here with the IPSTAG or send me a PM if you like and I'll get things picked up on our side. 

 

If you decide to PM please update this post afterwards. 


 

1) I have updated you here with the IPSTAG (8) ; and

2) I have PM'd @adamwalker with the same information (and "update[d] this post afterward").

 

Plusnet owns Madasafish, which purchased Freenetname.  A "Plusnet Help Team" member with 14,495 posts said that he'll "get things picked up from our side", confirming that that they/you have access to our account, which I - clearly - do not.  Otherwise I'd be doing this myself.

Can someone with admin privileges on your platform either just finally do this, or tell me how I can?

 

RandallFlagg
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: Need Admin Access to Legacy "FreeNetName" Website Hosting

 

Hi @towertheatre

 

Thanks for getting back in touch - my apologies that this wasn't picked up for you last week.

 

I've now raised this to our network team to get the IPSTAG changed - we'd expect this to be done with in the next 48 hours - potentially slightly longer this week due to today's bank holiday.

 

Best wishes

 

Dave